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The Wysdom difference

1

Insights that lead to action

From topic and satisfaction modeling to sentiment and journey analysis, our tools deliver actionable insights. Conversational data from multiple customer touch-points are pulled apart and categorized to generate valuable learning and uncover opportunities to improve performance and results.

2

Faster AI learning

Draw from the world’s largest library of Conversational AI models, data, customer journeys, intents, phrases, responses, and small talk to engage with customers more intelligently from day one. Wysdom Exchange allows your AI to rapidly learn from existing data collected from your industry and others, and improve the robustness of your AI’s vocabulary and phraseology.

3

Daily optimization

Our insight tools are integrated with our AI management and journey design tools to help prioritize improvements and help us teach and train your AI. This way, it’s constantly evolving and providing your customers with the best experience possible.

4

One AI for all your customer touch-points

Your AI will learn from every customer interaction on any channel. Then it will share that learning across all your AI and with live reps so your customers keep moving in the right direction no matter how they reach out.

And the difference Wysdom makes?

Results. Since 2012, we’ve been leading the way in Conversational AI management. We know the reasons conversational AI fails, how it becomes successful, and what that means for businesses. And we’ve created a suite of data and content mining, AI management, customer journey management and insight-gathering tools to achieve that success.

The only Conversational AI guarantee in the industry.

Understand customer needs

Understand more than

80%

of anything customers might say (NLU)

Resolve customer issues

Satisfy over

30%

customers before a live interaction is required

Achieve high customer satisfaction

Make more than

80%

of customers happy, on any channel