Want to see how we do chatbot analytics? Join us for a product demo webinar.

What you will learn

  • The must have metrics for measuring chatbot performance
  • How to set up analytics to measure these key metrics
  • How to benchmark yourself with others in your industry
  • The fallacy of typical CX metrics, like NPS
  • Standards for chatbot analytics

So many companies launch a chatbot with zero idea about how to measure its success. They go live and send the lifeblood of their conversational AI application; the data; into a black hole. Unused, unloved. Gone forever.

Imagine if you did that with a human. Just throw them into conversations with customers without any way of knowing whether they’re doing a good job.

Even those that are trying to measure the success of their chatbots get stuck. What should you measure? What metrics matter? And how should you set yourself up for success?

That’s what we’ll teach you in this webinar.

When is it?

Now! this webinar is available to watch on-demand.

Who’s it for?

Conversation designers, AI trainers and developers trying to understand how to utilise data to improve chatbot performance, as well as Product Owners and Managers needing to report results to business stakeholders.

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