So many companies launch a chatbot with zero idea about how to measure its success. They go live and send the lifeblood of their conversational AI application; the data; into a black hole. Unused, unloved. Gone forever.
Imagine if you did that with a human. Just throw them into conversations with customers without any way of knowing whether they’re doing a good job.
Even those that are trying to measure the success of their chatbots get stuck. What should you measure? What metrics matter? And how should you set yourself up for success?
That’s what we’ll teach you in this webinar.
Who’s it for?
Conversation designers, AI trainers and developers trying to understand how to utilise data to improve chatbot performance, as well as Product Owners and Managers needing to report results to business stakeholders.
