A virtual agent delivering exceptional customer service requires a lot of attention. And there are clear steps to making a virtual agent customers love. We have the experience and specialized tooling to quickly tune-up your virtual agent, so it delivers the premium service customer’s demand.
Optimization tools
Processing massive volumes of conversational data, detection patterns, analyzing user behaviour & sentiment, are all done in the Wysdom Operations Center.
AI expertise
A team with rich experience to analyze virtual agent and live chat conversations, optimizing training data, reviewing customer feedback, and more.
Process
Structured approaches to intent management, virtual agent training, testing and optimization cycles to ensure quality performance.
Getting started
How do I know if my virtual agent needs a tune-up?
It’s misunderstanding or not understanding your customers.
Customers do not like their experience.
Customers are too often being routed to the wrong agent.
Your contact centre is getting questions the virtual agent should answer.
Your agent volumes have not decreased since launching your virtual agent.
Less than 25% of your customer traffic is successfully served by the virtual agent.
It’s misunderstanding or not understanding your customers.
Customers do not like their experience.
Your contact centre is getting questions the virtual agent should answer.
Your agent volumes have not decreased since launching your virtual agent.
Less than 25% of your customer traffic is successfully served by the virtual agent.
The answers are in the thousands of conversations it has: what is
and isn’t working, what needs to be fixed and what can be left alone.
Introducing
You’ll quickly see improvements in your virtual agent’s performance
Web
SMS/RCS
Facebook Messenger
Microsoft Cortana
Skype
Slack
Apple iOS
Google Assistant
Amazon Alexa
Android
Twilio
Telegram
Kik Messenger
About Wysdom
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