Virtual Agent Tune-Ups

Turn an ordinary virtual agent into a supercharged one in no time

A virtual agent delivering exceptional customer service requires a lot of attention. And there are clear steps to making a virtual agent customers love. We have the experience and specialized tooling to quickly tune-up your virtual agent, so it delivers the premium service customer’s demand.

A high-performance virtual agent takes work

Whether it’s for maintenance or improvement, a virtual agent needs experts with specialized tools to analyze and enhance it

Optimization tools

Processing massive volumes of conversational data, detection patterns, analyzing user behaviour & sentiment, are all done in the Wysdom Operations Center.

AI expertise

A team with rich experience to analyze virtual agent and live chat conversations, optimizing training data, reviewing customer feedback, and more.

Process

Structured approaches to intent management, virtual agent training, testing and optimization cycles to ensure quality performance.

Some of the companies that trust Wysdom with their virtual agent operations.

Getting started

How do I know if my virtual agent needs a tune-up?

It’s misunderstanding or not understanding your customers.

Customers do not like their experience.

Customers are too often being routed to the wrong agent.

Your contact centre is getting questions the virtual agent should answer.

Your agent volumes have not decreased since launching your virtual agent.

Less than 25% of your customer traffic is successfully served by the virtual agent.

It’s misunderstanding or not understanding your customers.

Customers do not like their experience.

Customers are too often being routed to the wrong agent.

Your contact centre is getting questions the virtual agent should answer.

Your agent volumes have not decreased since launching your virtual agent.

Less than 25% of your customer traffic is successfully served by the virtual agent.

Where and why is your virtual agent underperforming?

The answers are in the thousands of conversations it has: what is

and isn’t working, what needs to be fixed and what can be left alone.

Introducing

Wysdom Virtual Agent Tune-Ups

You’ll quickly see improvements in your virtual agent’s performance

01

We review your business goals

Cost savings

Increased revenue

Net promoter score

02

We extract data to audit virtual agents

Historical virtual agent conversations

Historical live chat data

Virtual agent training data

03

We diagnose your virtual agent

Specialized AI diagnostics tools

Live chat, virtual agent, and UX analysis

Training data analysis

04

You’ll receive a detailed diagnostics report

20+ point checklist

Recommended modifications

Potential impact

05

We perform the tune-up on your virtual agent

Intent & journey optimization

NLU, advanced use-cases

Virtual agent test/fix plan and cycle

06

You get results

Report shows impacts to your KPIs

Plans for ongoing maintenance

Ideas further virtual agent improvements

Improvements for any platform, any channel

Web

SMS/RCS

Facebook Messenger

Microsoft Cortana

Skype

Slack

Apple iOS

Twitter

Google Assistant

Amazon Alexa

Android

Twilio

WeChat

Kik Messenger