Virtual Agent Tune-Ups

Turn an ordinary virtual agent into a supercharged
one in no time

A virtual agent delivering exceptional customer service requires a lot of attention. And there are clear steps to making a virtual agent customers love. We have the experience and specialized tooling to quickly tune-up your virtual agent, so it delivers the premium service customer’s demand.

A high-performance virtual agent takes work

Whether it’s for maintenance or improvement, a virtual agent needs experts with specialized tools to analyze and enhance it

icon-tools

Optimization tools

Processing massive volumes of conversational data, detection patterns, analyzing user behaviour & sentiment, are all done in the Wysdom Operations Center.

AI expertise

A team with rich experience to analyze virtual agent and live chat conversations, optimizing training data, reviewing customer feedback, and more.

Process

Structured approaches to intent management, virtual agent training, testing and optimization cycles to ensure quality performance.

Some of the companies that trust Wysdom with their virtual agent operations.

Getting started

How do I know if my virtual agent

needs a tune-up?

It’s misunderstanding or not understanding your customers.

Customers do not like their experience.

Customers are too often being routed to the wrong agent.

Your contact centre is getting questions the virtual agent should answer.

Your agent volumes have not decreased since launching your virtual agent.

Less than 25% of your customer traffic is successfully served by the virtual agent.

Where and why is your virtual agent underperforming?

The answers are in the thousands of conversations it has: what is 

and isn’t working, what needs to be fixed and what can be left alone.

Introducing
Wysdom Virtual Agent Tune-Ups

You’ll quickly see improvements in your virtual agent’s performance

01

We review your business goals

We review your business goals

Cost savings
Increased revenue
Net promoter score

02

We extract data to audit virtual agents

We extract data to audit virtual agents

Historical virtual agent conversations
Historical live chat data
Virtual agent training data

03

We diagnose your virtual agent

We diagnose your virtual agent

Specialized AI diagnostics tools
Live chat, virtual agent, and UX analysis
Training data analysis

04

You’ll receive a detailed diagnostics report

You’ll receive a detailed diagnostics report

20+ point checklist
Recommended modifications
Potential impact

05

We perform the tune-up on your virtual agent

We perform the tune-up on your virtual agent

Intent & journey optimization
NLU, advanced use-cases
Virtual agent test/fix plan and cycle

06

You get results

You get results

Report shows impacts to your KPIs
Plans for ongoing maintenance
Ideas further virtual agent improvements
Improvements for any platform, any channel

Web

SMS/RCS

Facebook Messenger

WhatsApp

Microsoft Cortana

Microsoft Teams

Slack

Apple iOS

Twitter

Google Assistant

Amazon Alexa

Android

Twilio

Telegram

WeChat

Kik Messenger

Let’s supercharge your virtual agent together

With outstanding customer experience being the most important differentiator, make sure your virtual agent is the one leaving the competition in the dust. Wysdom can rapidly soup-up your virtual agent with professional diagnostics, repair, and enhancement services so it delights customers every time.

Wysdom is a conversational AI operations company that enables higher performing, lower cost conversational virtual agents, continually learning and delivering high-quality customer experiences.

© Copyright Wysdom 2021. All rights reserved.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.