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Virtual Agent Tune-Ups

Take your bot from good to great, in no time

Is it time for a chatbot tune-up?

There are many reasons why your chatbot may not be delivering the outcomes you were looking for. 

Our team of Conversational AI experts is here to help you diagnose, and fix, what’s not working, so you can get the performance you invested in. 

We offer a track record of virtual agent tune-ups, and a collaborative approach, focused on performance, quality, and business outcomes.

Whether you need bot maintenance or improvement, Wysdom AI is equipped with the skills and experience to improve your chatbot

Conversational AI expertise

Our team offers the most up to date knowledge in Conversational AI, to help you get the most out of your virtual agent. 

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Chatbot diagnostic tools

We developed, and use, the Wysdom Operations Center to support our virtual agent tuning services, to process and analyze massive volumes of conversational data, analyze behavior & sentiment, with the goal of improving bot performance.

Bot management process

We follow a structured, data-driven approach to analyze, implement, and measure performance, prioritizing upgrades that have the biggest impact to your business goals. 

A great bot, without the headache

01

We review your business goals

We review your business goals

Cost savings
Increased revenue
Net promoter score

02

We extract data to audit virtual agents

We extract data to audit virtual agents

Historical virtual agent conversations
Historical live chat data
Virtual agent training data

03

We diagnose your virtual agent

We diagnose your virtual agent

Specialized AI diagnostics tools
Live chat, virtual agent, and UX analysis
Training data analysis

04

You’ll receive a detailed diagnostics report

You’ll receive a detailed diagnostics report

20+ point checklist
Recommended modifications
Potential impact

05

We perform the tune-up on your virtual agent

We perform the tune-up on your virtual agent

Intent & journey optimization
NLU, advanced use-cases
Virtual agent test/fix plan and cycle

06

You get results

You get results

Report shows impacts to your KPIs
Plans for ongoing maintenance
Ideas further virtual agent improvements

Do any of these sound familiar?

It’s misunderstanding or not understanding your customers.

Customers do not like their experience.

Customers are too often being routed to the wrong agent.

Your contact centre is getting questions the virtual agent should answer.

Your agent volumes have not decreased since launching your virtual agent.

Less than 25% of your customer traffic is successfully served by the virtual agent.

The bot doesn’t understand what customers are asking. 

Customers are unhappy with the automated experience.

Customers are being routed to the wrong agent too often.

Your contact centre is handling questions the virtual agent should answer.

Call center volumes have not decreased since the bot was launched. 

Less than 25% of  customer traffic is successfully served by the virtual agent.

Wysdom is here to help

Conversational experience on any platform, any channel

Twitter

Google Assistant

Amazon Alexa

Android

Twilio

Telegram

WeChat

Kik Messenger

Web

SMS/RCS

Facebook Messenger

WhatsApp

Microsoft Cortana

Skype

Slack

Apple iOS

Ready for a conversation?

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