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There are many reasons why your chatbot may not be delivering the outcomes you were looking for.
Our team of Conversational AI experts is here to help you diagnose, and fix, what’s not working, so you can get the performance you invested in.
We offer a track record of virtual agent tune-ups, and a collaborative approach, focused on performance, quality, and business outcomes.
Our team offers the most up to date knowledge in Conversational AI, to help you get the most out of your virtual agent.
We developed, and use, the Wysdom Operations Center to support our virtual agent tuning services, to process and analyze massive volumes of conversational data, analyze behavior & sentiment, with the goal of improving bot performance.
We follow a structured, data-driven approach to analyze, implement, and measure performance, prioritizing upgrades that have the biggest impact to your business goals.
Cost savings 
Increased revenue 
Net promoter score 
Historical virtual agent conversations
Historical live chat data
Virtual agent training data 
Specialized AI diagnostics tools
Live chat, virtual agent, and UX analysis
Training data analysis
20+ point checklist
Recommended modifications
Potential impact
Intent & journey optimization
NLU, advanced use-cases
Virtual agent test/fix plan and cycle
Report shows impacts to your KPIs
Plans for ongoing maintenance
Ideas further virtual agent improvements
It’s misunderstanding or not understanding your customers.
Customers do not like their experience.
Customers are too often being routed to the wrong agent.
Your contact centre is getting questions the virtual agent should answer.
Your agent volumes have not decreased since launching your virtual agent.
Less than 25% of your customer traffic is successfully served by the virtual agent.
The bot doesn’t understand what customers are asking.
Customers are unhappy with the automated experience.
Customers are being routed to the wrong agent too often.
Your contact centre is handling questions the virtual agent should answer.
Call center volumes have not decreased since the bot was launched.
Less than 25% of customer traffic is successfully served by the virtual agent.
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