Virtual Agent Tune-Ups
Turn an ordinary virtual agent into a supercharged
one in no time
A virtual agent delivering exceptional customer service requires a lot of attention. And there are clear steps to making a virtual agent customers love. We have the experience and specialized tooling to quickly tune-up your virtual agent, so it delivers the premium service customer’s demand.
A high-performance virtual agent takes work
Whether it’s for maintenance or improvement, a virtual agent needs experts with specialized tools to analyze and enhance it
Processing massive volumes of conversational data, detection patterns, analyzing user behaviour & sentiment, are all done in the Wysdom Operations Center.
A team with rich experience to analyze virtual agent and live chat conversations, optimizing training data, reviewing customer feedback, and more.
Structured approaches to intent management, virtual agent training, testing and optimization cycles to ensure quality performance.
Some of the companies that trust Wysdom with their virtual agent operations.
How do I know if my virtual agent
needs a tune-up?
It’s misunderstanding or not understanding your customers.
Customers do not like their experience.
Your contact centre is getting questions the virtual agent should answer.
Your agent volumes have not decreased since launching your virtual agent.
Less than 25% of your customer traffic is successfully served by the virtual agent.
Where and why is your virtual agent underperforming?
The answers are in the thousands of conversations it has: what is
and isn’t working, what needs to be fixed and what can be left alone.
You’ll quickly see improvements in your virtual agent’s performance
Let’s supercharge your virtual agent together
With outstanding customer experience being the most important differentiator, make sure your virtual agent is the one leaving the competition in the dust. Wysdom can rapidly soup-up your virtual agent with professional diagnostics, repair, and enhancement services so it delights customers every time.
VP, Product & Analytics
Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.
VP, Optimization & Delivery
Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America.
Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.
Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.
Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.
Chief Engineering Officer, Co-Founder
With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.
Chief Technology Officer
Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.
Chief Operating Officer
Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients.
Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.
Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI.
His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP.
Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.
Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI.
Ian invests, mentors, and sits on the boards of several startups in the Toronto area.