Wysdom operates virtual agents for some of the biggest brands in North America and Europe, making over 100 million conversations every year as effective as they can possibly be. No other vendor has this amount of experience in operating virtual agent platforms.
Maximize cost savings when your virtual agents handle customer requests without transferring to a live agent.
Have confidence knowing customers are sent to the right queues when transferred to a live agent.
Ensure your virtual agents know exactly why customers are interacting with the contact centre.
Conversational AI operations is all we’ve done since 2012. We know what it takes to create and sustain a successful virtual agent program. We’ve built a suite of AI management, customer journey management and insight-gathering tools to keep your virtual agents working the way they should.
Reduce call & live chat volumes and internal transfers by more than 30%.
Ensure customers love your virtual agent to the point of competitive envy.
Help customers when buying, and increase basket size with product recommendations.