Menu
Want to see how we do chatbot analytics? Join us for a product demo webinar.
Menu
Menu
It takes understanding, discipline, and experience to analyze every conversation for optimal bot performance.
We have the team, the knowledge, the experience, and state-of-the-art tools to deliver the bot your business and customers deserve.
With our track record for managing chatbots for leading international brands, we offload you from tedious day-to-day maintenance, augment your team with Conversational AI expertise, and apply our best practices to deliver the quality and performance you’re expecting.
With 10+ years experience in Conversational AI, we know what it takes to create and sustain a successful virtual agent program. We’ve built a suite of AI management, customer journey management, and insight-gathering tools to keep your virtual agents working the way they should.
From behavioural analytics to training data and response diagnostics, Wysdom identifies customer experience breakdowns and highlights the causality chain of events, the root cause of your bot’s inability to handle customer requests, and tasks to improve virtual agent performance.
Depth of experience and expertise in large-scale enterprise deployments, implementing and optimizing conversational AI, managing compliance and risk, and collecting data across highly regulated industries including banking, telecom, retail, utilities, financial services, and more.
When you partner with us, you get assigned a team of specialists in different fields, trained on dozens of specialized bot optimization tools ready to help meet your objectives.
Our insights offer learnings that can be shared across your business teams while continually enhancing the virtual agent’s algorithmic performance, journey maps, and digital assets, to ensure you maximize your investment in AI.
Maximize cost savings when your virtual agents handle customer requests without transferring to a live agent.
Have confidence knowing customers are sent to the right queues when transferred to a live agent.
Ensure your virtual agents know exactly why customers are interacting with the contact centre.
Reduce call & live chat volumes and internal transfers by more than 30%.
Ensure customers love your virtual agent to the point of competitive envy.
Ensure your virtual agents know exactly why customers are interacting with the contact centre.
© Wysdom 2023. All rights reserved
