On a mission to transform customer experiences with AI-powered bots, but not sure where to start? Ready to go, but lacking expertise in conversational AI? Already have a bot, but not seeing the results you expected?
No matter where you’re at in your automation journey, the Wysdom team specializes in conversational AI, guiding you through the process of choosing, implementing, and customizing a conversational bot solution uniquely crafted to your needs, so you can focus on your core business – serving your customers.
Our team is highly trained to bring you advanced expertise in the tools and technologies of conversational AI. Our partnerships with pioneering researchers at top-tier universities and industry think tanks bring you cutting edge expertise in natural language processing, large language models, and generative AI, bringing you an unmatched depth of experience in this fast-evolving landscape.
Our extensive project portfolio encompasses numerous industries including retail, telecomm, insurance, travel & hospitality, education, and local government. It also involves projects on a variety of channels including Messenger, Slack, SMS, Teams, web chat, What’s App, and more, for use cases related to customer support, customer care, and employee service, to bring far-reaching perspective and best practices to your project.
We don’t just launch bots. Our approach includes setting you up for success with the tools and strategies for ongoing optimization, including Operations Center conversational analytics software to continuously measure, monitor, and improve bot performance, ensuring the bot delivers great automated-first resolution experiences.
Working across industries to bring you the best-in-class practices, our team works with you to define a conversational strategy that combines the right technology, design, and conversational analytics, to reach your customers on any channel.
Our philosophy is that it’s not “just a bot”. Conversational AI is a great way to engage your customers, but there is no one-size-fits-all approach. The Wysdom team is here to work with you, understand the nuances of your business, and support your vision to design, build, and launch a digital agent on any platform, any channel.
Every project comes with a team of experts and knowledge. In addition to a dedicated Program Director, you have access a wide-reaching team including Conversational Designers, Conversational Specialists, Implementation Engineers at your disposal, with experience in the leading conversational bot platforms. We also apply conversational analytics to give you a detailed accounting of peformance, all types of conversational bots, and
Every engagement includes Operations Center, conversational analytics software to provide detailed insights into bot performance immediately before and after launch, to ensure your bot is highly tuned to reach your goals for cost-effective high-experience, first contact resolution.
Bot implementation is just the beginning of your journey. As your business changes and grows, our team is here to help you navigate the evolution of your needs with a forward-looking strategy that continues to deliver the best solution for your business.
Put conversational AI to work for you, quickly, and without hassle.