Want to see how we do chatbot analytics? Join us for a product demo webinar.

What you will learn

  • Conversation analytics: Measure bot performance according to conversation topics, instead of intent, to quickly zero in where it’s struggling
  • Transcript search: Filter and explore the details of chatbot, voicebot, and live agent conversations in one spot
  • Missing topics: Identify new and emerging topics your bot isn’t trained for, on a daily basis
  • Bot health: See at-a-glance how your bot is performing in regards to automation, containment, sentiment, live-agent hand-off, and more

Talk to any AI bot owner, and they will tell you that a chatbot is never “set and forget”. A high performing bot requires ongoing monitoring, maintenance, and updates.

The challenge is finding out where it’s struggling, and coming up with a meaningful plan to fix it.

Join Jay Athia, Senior Director, Customer Success, where he shows you how to uncover the hidden ways your customers are interacting with your chatbot, identify which fixes will have the biggest impact, and how to measure the impact of your changes.

When is it?

Now! this webinar is available to watch on-demand.

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