Why do chatbots suck?

Does your chatbot suck? Don’t fret, there are solutions. Hear from Ian Collins, CEO of Wysdom about why it’s not your fault and what you can do about it.

Don’t fret, it’s not your fault.

The fact is that many chatbots suffer from poor analytics. What’s not working well, where can I improve, how much is this chatbot costing me, what do my customers feel about it… the list of questions goes on.

And you can’t fix, what you can’t see.

Click the link to watch the video from CEO, Ian Collins, about why chatbots suck, why it’s not your fault, and the chatbot analytics you need to fix the problem.

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A photo of Ian Collins, Wysdom CEO introducing the Operations Center chatbot analytics software.

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A screengrab of Aaqib Azeem from Wysdom discussing how to capture and predict chatbot hallucination with the Wysdom Operations Center bot analytics software.

How Operations Center bot analytics can help you better spot LLM bot hallucinations

Is your bot hallucinating? And if it is, would you know? In this video, Aaqib Azeem, VP of Strategy & Innovation at Wysdom, discusses the

A snippet of a webinar on chatbot metrics: Jay Athia from Wysdom explains why containment doesn’t always mean success and why customer satisfaction is key.

Rethinking chatbot metrics: why containment is misleading

Jay Athia, Sr. Director, of Customer Success at Wysdom discusses the limitations of relying solely on containment metrics for evaluating chatbot performance. In this video,

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About Wysdom

Wysdom is the expert in bot management software and solutions. Our flagship chatbot analytics software, the Wysdom Operations Center, helps chatbot operators at leading international brands, manage and improve the performance of their virtual agent.

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