What makes a great chatbot?

Wysdom CEO Ian Collins emphasizes focusing on the fundamental reasons for investing in your bot and measuring real business outcomes.

Many bot teams get sidetracked by technicalities like containment and NLU, but their core objective is clear: making a cost-effective bot that meets customer needs.

Click the link to watch Wysdom’s CEO Ian Collins explain why customer satisfaction at an affordable price should be your goal.

Want to watch the full webinar? Check out Into the Black Hole: The metrics that matter for measuring chatbot performance webinar on-demand here.

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A photo of Ian Collins, Wysdom CEO introducing the Operations Center chatbot analytics software.

An introduction to the Wysdom Operations Center bot analytics software

Find out why the Operations Center is your go-to solution for chatbot analytics with this insider’s tour by Wysdom’s Founder & CEO, Ian Collins. He

A screengrab of Aaqib Azeem from Wysdom discussing how to capture and predict chatbot hallucination with the Wysdom Operations Center bot analytics software.

How Operations Center bot analytics can help you better spot LLM bot hallucinations

Is your bot hallucinating? And if it is, would you know? In this video, Aaqib Azeem, VP of Strategy & Innovation at Wysdom, discusses the

A snippet of a webinar on chatbot metrics: Jay Athia from Wysdom explains why containment doesn’t always mean success and why customer satisfaction is key.

Rethinking chatbot metrics: why containment is misleading

Jay Athia, Sr. Director, of Customer Success at Wysdom discusses the limitations of relying solely on containment metrics for evaluating chatbot performance. In this video,

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About Wysdom

Wysdom is the expert in bot management software and solutions. Our flagship chatbot analytics software, the Wysdom Operations Center, helps chatbot operators at leading international brands, manage and improve the performance of their virtual agent.

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