An introduction to the Wysdom Operations Center bot analytics software

Ian Collins gives you a quick insider’s tour of chatbot analytics with the Operations Center.

Find out why the Operations Center is your go-to solution for chatbot analytics with this insider’s tour by Wysdom’s Founder & CEO, Ian Collins.

He begins by introducing the three essential KPIs that every bot owner should monitor and then delves into a demonstration of why the Operations Center is your all-in-one solution for reviewing and enhancing bot performance.

Click the link to watch the demo and you’ll see why this is a game changer in managing conversational bot performance.

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Find more resources to learn about chatbot analytics and virtual agent performance management

A screengrab of Aaqib Azeem from Wysdom discussing how to capture and predict chatbot hallucination with the Wysdom Operations Center bot analytics software.

How Operations Center bot analytics can help you better spot LLM bot hallucinations

Is your bot hallucinating? And if it is, would you know? In this video, Aaqib Azeem, VP of Strategy & Innovation at Wysdom, discusses the

A snippet of a webinar on chatbot metrics: Jay Athia from Wysdom explains why containment doesn’t always mean success and why customer satisfaction is key.

Rethinking chatbot metrics: why containment is misleading

Jay Athia, Sr. Director, of Customer Success at Wysdom discusses the limitations of relying solely on containment metrics for evaluating chatbot performance. In this video,

A snippet of a webinar on chatbot metrics: Ian Collins from Wysdom explains the key to a successful chatbot: satisfying customers at a budget-friendly cost.

What makes a great chatbot?

Many bot teams get sidetracked by technicalities like containment and NLU, but their core objective is clear: making a cost-effective bot that meets customer needs.

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About Wysdom

Wysdom is the expert in bot management software and solutions. Our flagship chatbot analytics software, the Wysdom Operations Center, helps chatbot operators at leading international brands, manage and improve the performance of their virtual agent.

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