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Aaqib Azeem from Wysdom describes how hallucination affects generative AI bots and how to address it with chatbot analytics.

Is your bot hallucinating? And if it is, would you know?

In this video, Aaqib Azeem, VP of Strategy & Innovation at Wysdom, discusses the emergence of bot hallucination and situations where both Natural Language Understanding (NLU) and generative AI bots may struggle to provide accurate answers.

Where NLU bots might simply reply with “I don’t understand” when they lack the necessary information, generative AI bots tend to offer false information with confidence, leading to inaccurate and problematic outcomes. 

Click the link to watch the video and discover why chatbot hallucinations are a problem and how chatbot analytics will help.

Want to see the Wysdom Operations Center in action? Check out a demo of the chatbot analytics software here.

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