Want to see how we do chatbot analytics? Join us for a product demo webinar.

On-demand webinar

Intent performance: what are the bot platforms not telling you?

Jay Athia
Sr. Director,
Customer Success
David Trotter
SVP, Sales
& Marketing
What you will learn

Chatbot teams everywhere want great virtual agents. But that assumes you know your customers’ goals for connecting with your chatbot. Getting it right can mean a good experience. Getting it wrong … that’s a different story.

But untangling intent performance is tough: figuring out where an intent goes wrong is manual, tedious and time-consuming. Conversely, evaluating an intent that performs according to the AI model can be a ruse – what if your bot performed as expected, but the customer decided to talk with a live agent anyway? Your analysis needs to include data points from that interaction as well.

So, the question is: how do you easily, and accurately, measure the performance of intent? And once you get this right, how do you monitor changes made in the system to confirm they are making a difference?

Watch now

Subscribe to our newsletter

We use cookies to ensure that we give you the best experience on our website. By clicking “I Accept” or if you continue to this site, we will assume that you consent to the use of cookies unless you have disabled them.