Are you measuring the performance of your virtual agent the right way?
At Wysdom, we’ve designed the bot automation and the bot experience scores as the top 2 metrics for virtual agent health:
The bot automation score tells you how well your virtual agent is managing automated conversations. Based on signals, programmatically captured from the digital experience, you can easily tell whether the chatbot is performing as intended, and then quickly hone in what to focus on to correct the automated behavior.
The bot experience score tells you whether your customers are satisfied with their Conversational AI experience, without having to rely on exit surveys.
How fancy is that?
Click the link to download this PDF and find out about the two most important metrics for measuring virtual agent performance.
