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Equip yourself with practical knowledge on chatbot analytics

A chatbot owner working on their computer with with chatbot analytics

Demystifying containment with chatbot analytics

Chatbot owners want to know how well their bot is performing and often turn to containment as a north star to evaluate performance. But is it really? Let’s take a look at containment in detail to understand where it’s useful, and where it is lacking.

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A virtual office of people working on chatbot performance

7 things you can do to boost chatbot performance

It’s time to take stock of your virtual agent’s performance and put your bot through a well-deserved tune up. As a bot owner, the power is in your hands to face the challenge head on and bring those improvements that will result in greater customer experience and drive business results.

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