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Equip yourself with practical knowledge on chatbot analytics

Picture of a man trying to discover new intents for his chatbot using chatbot analytics

Why is intent discovery today’s hot topic?

Now that your virtual agent is live, expectations are that the bot is prepared to handle everything. Customers will ask their question, get the right answer every time, conversations will be fully automated and impeccable and everyone’s happy. But, let’s be honest, that’s not actually how it goes, right?

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An image of chatbot assembly that also include bot analytics to measure performance quality

AI bot analytics: Off the shelf or build your own?

The world of chatbots and Conversational AI is evolving rapidly, with numerous companies offering an array of solutions or incorporating them into their products and services. As a business owner, you may find yourself underwhelmed with the analytics available in these platforms.

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