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A snippet of a webinar on chatbot metrics: Ian Collins from Wysdom explains the key to a successful chatbot: satisfying customers at a budget-friendly cost.

What makes a great chatbot?

Many bot teams get sidetracked by technicalities like containment and NLU, but their core objective is clear: making a cost-effective bot that meets customer needs.  Click the link to watch Wysdom’s CEO Ian Collins explain why customer satisfaction at an affordable price should be your goal. Want to watch the full webinar? Check out Into the Black Hole: The metrics that matter for measuring chatbot performance webinar on-demand here.

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Find more resources to learn about chatbot analytics and virtual agent performance management


Introducing Wysdom AI

With 10+ years of Conversational AI experience, 75+ bot industry professionals, Operations Center software, and dozens of brand-name customers, Wysdom AI is the powerhouse to

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Wysdom customer portfolio with woman and testimonial

Customer Portfolio

In these curated stories, find out how companies answer questions about virtual agent performance, and use these insights to improve bot automation and customer experience,

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