Get fast answers about intent configuration and bot responsiveness, then zero in on the details to know what to upgrade for highest impact.
Set targets and monitor trends related to intent configuration and NLU performance. Use AI-based prioritization to fix what will deliver the biggest impact, when performance falls out out of range to find the root cause.
With over 200 bot-centric metrics, including NLU rates, false positives, reason for hand-off, model performance, training utterances, and more, find out exactly what’s happening under the hood.
Lean on AI to identify all the messages that your bot doesn’t understand, on a daily basis, and upgrade the NLU with message transcripts, to give your customers the answers they came for.
Quickly grasp the quality of the bot responses returned to your customer’s queries. Find and fix content gaps to dramatically improve conversation quality.
Gain deep understanding of how intents are performing, including when and where issues are occurring, so you can upgrade the Natural Language Understanding (NLU) and improve bot responsiveness.
Use AI to easily find all the messages your bot doesn’t understand, and in just a few clicks get at the conversation data needed to retrain existing intents, or design new ones.
Keep a close eye on bot performance trends, and quickly zero in when KPIs fall out of range. Set targets on any metric, and monitor performance against changes made in the system.
The Wysdom Operations Center provided game-changing visibility into virtual agent performance, making it easy to find automation opportunities, and expand self-serve transactions related to policy updates and paying premiums.
With the Wysdom Operations Center, this retailer was able to zero in on a high-volume intent that needed help, ending up in better automation and customer experience, and adding up to significant cost savings.