Wysdom Operations Center

Fast track bot improvement with chatbot analytics software

A complete chatbot analytics platform that empowers chatbot teams – from digital product owners, to chatbot operators, conversation designers, and digital analysts – to monitor and improve the performance and quality of their conversational program.

Wysdom is the top choice for chatbot teams looking to boost bot performance

Why Operations Center

Gain a deep understanding of bot performance

Measure what matters

Monitor the technical metrics and translate the outcomes into business KPIs, and better communicate the health and performance of your bot program.

The most complete set of conversational metrics on the market gives you insight and guidance to improve conversation quality and bot responsiveness.
Cornerstone KPIs summarize how well your bots are automating every conversation, what your customers think, and how much you’re paying to have the conversation.

See high level metrics, then click through to get the full story.

All access pass to conversation data

Get direct access to every message – including transcripts – from chatbots, voicebots, and live agent conversations, giving you everything you need to dig in and fix performance issues.

Industry-forward AI processes the context of every conversation into topics, standardizing messages and making it easy for self-serve discovery.
Go from the surface to the details in just a few clicks, without having to rely on other teams to extract the data for you.
Use real customer messages to fix content gaps and upgrade bot responses.

One analytics platform, all conversations

Funnel conversation data from all bot platforms, channels & services into one location for a holistic view of conversational performance.

Summarize for simplicity, or dive into the details and get the information you need to drive improvement.
Data is refreshed every 24 hours, so you can see trends as they happen, and act quickly when KPIs fall out of range.

Webchat

SMS

Live agent

Voicebot

and more.

Ditch the guesswork with real data insights

Make smart decisions with unprecedented visibility into conversation performance and chatbot responsiveness.

Conversation Analytics

Conversation insights, at your fingertips

See every conversation from your bot to the live agent, to make sure they are getting the answers – and the experience – they came for.

Virtual Agent Analytics

Your window into chatbot responsiveness

Get fast answers into intent configuration, NLU model performance, and bot responses, to quickly zero in on what’s working – and what needs to be improved.

Connect to your conversational ecosystem

Get the most out of your chatbot data by connecting Operations Center with your conversational ecosystem

Chatbot analytics software that works well with bot development platforms including Google Dialogflow, Kore.ai, Microsoft PowerVA, Rasa, Salesforce Einstein, Amazon Lex, IBM Watson, and dozens of others. It also connects with CCAS platforms such as Genesys, Five9, Avaya, and others.

Cornerstone metrics

Measure what matters

Measured globally or for each conversation topic, these metrics tell you how well your chatbots are meeting business goals.

Get to the root of how your chatbots are meeting business goals with three cornerstone KPIs that measure automation, experience, and cost.
Answer questions about how well your bot is automating conversations, and how your customers like it.

Operations Center helps you uncover what’s really happening in your automated conversations

With over 200 metrics unique to the performance of virtual agents, get all the information you need to improve the quality and performance of your Conversational AI.

Data refresh every 24 hours.

Works with intent-based and gen-AI based bots.

AI-based false positives model.

Can process English, French & Spanish conversations; please contact Wysdom for other languages.

AI-based topic model processes the context of every conversation.

Direct connections to data warehouse available.

Removes all Personal Identifiable Information (PII).

Growth by numbers

Move the needle on your KPIs

3.6M

Number of conversations analyzed last year

9%

Average quarterly increase in Bot automation score

3%

Average quarterly increase in Bot experience score

$3.40

Average quarterly cost savings per conversation

Does this sound familiar?
Operations Center can help.

My bot is underperforming, I need to swap out the platform!

Getting access to the data is too complicated and takes too long!

What improvements do I tackle first?

Where is my bot struggling?

Are the changes I’m making having an impact?

Is our chatbot saving us money?

See it in action

Fast track bot improvement with chatbot analytics software

Wysdom is the top choice for chatbot teams looking to boost bot performance