In-depth reporting and analytics from each and every conversation provides unparalleled insight to understand and improve bot automation and bot experience, and build a conversational AI program that creates value.
Capture conversations from chatbots, voicebots, and live agents and find opportunities to improve customer journeys.
Access the customer conversation from entry to exit to uncover new opportunities to improve the bot experience.
Go beyond surveys and measure customer experience using signals that are automated from within the chatbot data.
Find out how well your bot satisfies customers' inquiries without escalating to an agent.
Understand how conversations progress when transferred from bot to live agent, to find opportunities for bot improvement.
Produce executive-ready reports that connects investment decisions to business outcomes.
Director, Information Technology
Mid-size Telecommunications Company
The features you need to dig into your data, with ease.
We offer direct integration with Amazon, Google, Microsoft, Rasa, Salesforce, and dozens of other platforms and systems.
Get a different take on how to measure intent performance with the top three takeaways from our webinar.
Everything about Bot Experience Score (BES) and Bot Automation Score (BAS), the two most important measures of bot performance.
We’ve got the tools, team, and expertise to make your chatbots and voicebots great. Watch this video to see how we do it.
In addition to our Operations Center onboarding services, we have the team, tools, and experience to help you build, launch, and scale a chatbot program with impact.
Operating bots for some of the biggest brands in North America and Europe since 2012.