Implementation Engineer

We are looking for a great Implementation Engineer to join Wysdom – a fast-growing Conversational AI company helping businesses offer their customers natural language AI solutions that deliver automated customer service and support over chat, through smart devices, search, or on the phone.

Wysdom offers a comprehensive Conversational AI Optimization suite helping businesses increase customer satisfaction, contain costs, and maximize revenue generation. We use a proprietary suite of analytics, optimization, and testing tools, and offer services through a team of experienced conversational AI specialists who ensure clients maximize their conversational AI ROI. Brands around the world fully outsource their conversational AI needs to Wysdom.

We do all the work for enterprises as their business evolves, from set-up to optimization.  Our customer’s only job is to tell us what matters to their customers and what matters to them.  We’ll take it from there while providing ongoing insights on how Wysdom is shaping the experience of the enterprise’s customers.  

The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data, and people to ensure successful operation of the suite of Wysdom products.

We are growing our team — please join us as an Implementation Engineer based in our Richmond Hill headquarters (but currently working remotely).

 

But what will I actually be doing? 

As an Implementation Engineer, you will be responsible for the solution integration of an enterprise-grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI-enabled customer experience.

 

In this role, you will: 

  • Own the complete post-sales implementation lifecycle from requirements capture, through implementation, customer acceptance, and launch
  • Take ownership of client deliverables; collaborating with internal and external stakeholders, technical project managers, product owners, and development teams
  • Oversee testing practices including creation, execution of joint interoperability, and customer acceptance test plans while innovating to speed up delivery without impacting quality 
  • Work collaboratively across internal and external teams to drive resolution of any open technical issues
  • Drive best practices, architectural assessments, and work breakdown within client services
  • Lead client meetings, becoming a trusted advisor to decision-makers and stakeholders while demonstrating mastery of the technical domain 

 

About You 

  • University degree in a technical or mathematical discipline (e.g. Computer Science, Engineering) or equivalent experience
  • 3+ year of Experience in client-facing roles such as SaaS services or consulting roles, leading a client-facing delivery to exceed client expectation and deliver on-time
  • Have a strong technical experience in professional services and a proven track record of successfully delivering projects 
  • Good knowledge of modern Web frameworks, RESTful services, and Microservices architecture
  • Experience in documenting detailed call flows 
  • Experience working on enterprise deployments involving multiple vendors
  • Excellent client-facing communication skills 
  • Knowledge of Azure and Google cloud services
  • Experience in end-to-end deployment of chatbot built on Microsoft Bot platform will be a great asset

 

About Wysdom

Wysdom is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products.  We offer a terrific work environment in all our offices, full company-paid benefits from your first day, and a stock option program, to ensure you participate in the growth we see ahead. Head here to read more about what it’s like to work at Wysdom.

Apply for this position

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.