Full Time | Richmond Hill - ON | Solutions

We are looking for a great AI Conversation Designer to join Wysdom.AI – a fast-growing Conversational AI company helping businesses offer their customers natural language AI solutions that deliver automated customer service and support over chat, through smart devices, search, or on the phone.

Wysdom is the world’s only conversational AI that gets optimized every day, ensuring customers are getting the high-quality experience they expect. And it’s the only comprehensive conversational AI service around; with cutting-edge AI management tools, a massive library of AI training assets, and an AI optimization practice to ensure the customer’s solution performs at its best. Established in 2012, we’re trusted by leading brands and offer our solution to clients in North America, Latin America, and Europe.

We do all the work for enterprises as their business evolves, from set-up to optimization.  Our customer’s only job is to tell us what matters to their customers and what matters to them.  We’ll take it from there, while providing the ongoing insights on how Wysdom is shaping the experience of the enterprise’s customers.

The Wysdom platform is built on a state-of-the-art NLP infrastructure, complemented with the tools, data and people to ensure successful operation of the suite of Wysdom products.

We are growing our team — please join us as an AI Conversation Designer based inour Richmond Hill headquarters.

What is a Wysdom.AI AI Conversation Designer?

Behind every amazing AI-based solution is a team of really smart people, with a passion for helping our clients deliver an amazing customer experience. Your core role will be to train the Wysdom.AI solutions and drive the success of our client’s virtual assistant deployment.

Our clients are some of the top brands in the world. You will get a chance to be a part of how these companies are transforming their customer care operations into world-class digital experiences.

But what will I actually be doing?

Your day-to-day responsibilities will include building conversational flows for Wysdom.AI’s Virtual Assistant, as well as building prototypes for future projects. You will be reviewing customer interactions within our Virtual Assistants and make them even better. In addition, you will continuously enhance the performance of our solution by updating content, improving conversational flows, and building technical solutions.

Typical day-to-day responsibilities may include:

  • Create, maintain, troubleshoot world-class conversational flows for the Wysdom Virtual Assistant
  • Train the Wysdom.AI’s AI solution to be smarter everyday
  • Create, review, and edit conversations and content to enhance customer experience
  • Proactively identify issues, recommend solutions, and provide tailored technical solutions
  • Maintain the quality and style of communications from Wysdom.AI across all clients
  • Write training and support materials

Beyond these day-to-day responsibilities, your sense of curiosity and analytical mind will challenge you to dig deeper into the ways in which we can continually improve our solution, our success rate and the customer experience.

About You

  • University degree (English, Journalism with coding experience preferred).
  • Strong writing and communication skills
  • Bilingualism (English and French) is an asset
  • Experience with JavaScript, R, or Python
  • “All hands-on deck” mentality
  • Passion for delivering amazing results
  • Attention to detail
  • Above-average Excel / Sheets skills

About Wysdom.AI

Wysdom.AI is a venture-funded start-up and is led by an experienced team of serial entrepreneurs with a history of building great teams and products.  We offer a terrific work environment in all our offices, full company-paid benefits from your first day, and a stock option program, to ensure you participate in the growth we see ahead. Head here to read more about what it’s like to work at Wysdom.

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