The data found in live agent conversations hold untapped potential for chatbot operators. Without this data, optimization then becomes a game of assumptions and guesswork.
With it, you get to build better-automated experiences, increase first-contact resolution rates, and lower your total cost per conversation. By equipping yourself with this information, it’s possible to measure and compare conversational experiences as they progress from bot to live agent, giving you rich insight into which conversations might be better handled via automation.
In this webinar, Tap into the hidden data from live agent conversations, and build a better bot, we’re going to dig into the unique insights of the Agent Experience Score, that helps you uncover automation opportunities using live agent conversation data.
When is it?
Now! this webinar is available to watch on-demand.
