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A snippet of a webinar on chatbot metrics: Ian Collins from Wysdom explains the key to a successful chatbot: satisfying customers at a budget-friendly cost.

What makes a great chatbot?

Many bot teams get sidetracked by technicalities like containment and NLU, but their core objective is clear: making a cost-effective bot that meets customer needs.  Click the link to watch Wysdom’s CEO Ian Collins explain why customer satisfaction at an affordable price should be your goal. Want to watch the full webinar? Check out Into the Black Hole: The metrics that matter for measuring chatbot performance webinar on-demand here.

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