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Why do chatbots suck?

Don’t fret, it’s not your fault.  The fact is that many chatbots suffer from poor analytics. What’s not working well, where can I improve, how much is this chatbot costing me, what do my customers feel about it… the list of questions goes on.  And you can’t fix, what you can’t see.  Click the link to watch the video from CEO, Ian Collins, about why chatbots suck, why it’s not your fault, and the chatbot analytics you need to fix the problem.

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Find more resources to learn about chatbot analytics and virtual agent performance management

A snippet of a webinar on chatbot metrics: Ian Collins from Wysdom explains the key to a successful chatbot: satisfying customers at a budget-friendly cost.

What makes a great chatbot?

Many bot teams get sidetracked by technicalities like containment and NLU, but their core objective is clear: making a cost-effective bot that meets customer needs. 

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