Last month, our CEO Ian Collins was a guest on the Sales Talent Agency Podcast. He, along with host Asad Zaman discussed Wysdom’s trajectory and culture, Ian’s history of founding companies, and the future of conversational AI and Virtual Agents. Here are some key takeaways from their conversation.
Wysdom provides a unique Virtual Agent Operations service, continuously analyzing and optimizing every conversation ensuring our customer’s virtual agents are always performing at their very best.
At Wysdom, we have designed and launched dozens of the best virtual agents in the world and have developed a real-world design methodology that delivers the best results every time.
The era of waiting for a decision from head office, or leaving customers hanging while approvals were sought is incompatible with the digital age. Instead, virtual agents can help make decisions instantly and speed up business processes while reducing costs.
In the past few years, the virtual agent space has been transforming rapidly. Since 2020, the coronavirus pandemic has further accelerated its growth as enterprises were forced to adopt digital channel support for their customers when stores closed down and call centers became remote.
A commonly used phrase in the domains of data science and artificial intelligence is “garbage in, garbage out”. While the phrase may seem harsh at first glance, it stresses the importance of avoiding substandard data to steer clear of erroneous predictions and insights.
© Wysdom 2023. All rights reserved
