Chatbots are fast becoming a part of the digital furniture for many company websites and apps. But is it worth going to the trouble of creating your own, even with low-code and no-code DIY options?
Any AI-based digital care solution worth its salt is only as good as its corpus – sticking to only Forrester’s criteria might send you down the path of bad bot if you ignore these two pillars of AI at large.
A virtual agent is an excellent way to elevate your company’s customer experience. However, if a virtual agent does not have the basic traits needed for success, it can do more harm than good.
Clients considering outsourcing their virtual agent operations are looking to vendors with successful deployments, strong references and powerful services and tools. But, is the industry delivering?
Last month, our CEO Ian Collins was a guest on the Sales Talent Agency Podcast. He, along with host Asad Zaman discussed Wysdom’s trajectory and culture, Ian’s history of founding companies, and the future of conversational AI and Virtual Agents. Here are some key takeaways from their conversation.
Wysdom provides a unique Virtual Agent Operations service, continuously analyzing and optimizing every conversation ensuring our customer’s virtual agents are always performing at their very best.
© Wysdom 2023. All rights reserved
