Quick: what’s the best way to get feedback from customers on how well your chatbot is meeting their expectations? I bet the first thing that came to mind was “A survey!”
Chatbot owners want to know how well their bot is performing and often turn to containment as a north star to evaluate performance. But is it really? Let’s take a look at containment in detail to understand where it’s useful, and where it is lacking.
As the appetite for chatbots, voicebots, and conversational AI increases, so does the need to be able to maintain and manage them effectively.
It’s time to take stock of your virtual agent’s performance and put your bot through a well-deserved tune up. As a bot owner, the power is in your hands to face the challenge head on and bring those improvements that will result in greater customer experience and drive business results.
In our recent webinar, Jay Athia, Senior Director, Customer Success walks through a demo of the Operations Center, giving a new lens to think about how to measure intent performance.
Based on a comprehensive survey of enterprise B2C chatbots, Wysdom has compiled the 6 key performance metrics you need to know, to correctly measure the effectiveness of your bot.
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