Experience VOICE & AI 2023, the premier conference for Conversational and Generative AI where Wysdom is thrilled to be a Bronze sponsor. In this blog, we present the top 3 reasons why you should join us in Washington DC on September 5 – 7.
Launched a chatbot for your business and it’s not hitting the mark? Before you decide to toss it aside, along with all the time and investment you’ve put into it, take a pause. We challenge you to dig deeper into why it’s not performing as expected.
Now that your virtual agent is live, expectations are that the bot is prepared to handle everything. Customers will ask their question, get the right answer every time, conversations will be fully automated and impeccable and everyone’s happy. But, let’s be honest, that’s not actually how it goes, right?
The world of chatbots and Conversational AI is evolving rapidly, with numerous companies offering an array of solutions or incorporating them into their products and services. As a business owner, you may find yourself underwhelmed with the analytics available in these platforms.
Quick: what’s the best way to get feedback from customers on how well your chatbot is meeting their expectations? I bet the first thing that came to mind was “A survey!”
Chatbot owners want to know how well their bot is performing and often turn to containment as a north star to evaluate performance. But is it really? Let’s take a look at containment in detail to understand where it’s useful, and where it is lacking.
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