Virtual Agent Implementation

Rapid virtual agent implementation on any platform

As your Virtual Agent Implementation Partner, we provide options for state-of-the-art NLP infrastructure combined with insight-gathering tools, design services, a massive library of AI training data, and the support of a team that cares about your success.

 

You get:

  • Access to a tested, data-driven design and build strategy
  • Virtual agent templates for your industry through Wysdom Exchange
  • A team of experienced conversational AI experts
  • Domain expertise in telco, utilities, retail, finance, and insurance

Accelerate your path to success

By taking advantage of our turnkey service, you’ll have the confidence of knowing that your virtual agent is working optimally, with minimal management on your end. And since we deliver as-a-service, we’re able to agree on and commit to achieving specific KPIs.

Wysdom

Exchange

Enhance your AI with a massive, ever-growing shared library of AI data (models, customer journey templates, intents, phrases, responses, and small talk) to make your virtual agent more robust and the fastest learner in the industry.

Wysdom

AI Studio

Understand your customer’s behaviour and unmet needs, how your conversational AI is performing, and where it can be improved with our suite of design, insights, optimization and testing tools.

Wysdom

Optimization

Have an experienced AI team (conversation designers, engineers, editors, analysts, and translators) working together to continually optimize the customer experience for your AI applications.

Any

Bot Framework

Leverage Wysdom’s breadth and depth of experience, best practices, and KPI guarantees to be quickly up and running on the bot framework of your choice.

Multi-channel support

Make your virtual agent available on multiple channels, devices and languages.

Learn what it takes to assess virtual agent platform vendors

Learn what it takes to assess virtual agent and virtual agent platform vendors, get a comprehensive list of questions to ask potential vendors, and get an easy-to-use scoring system to ensure you choose the right partner.

Enterprise software expertise

Part of making Conversational AI successful is integrating it with the right enterprise systems and applications to ensure it has all the data needed to interact with customers. Wysdom readily integrates with popular enterprise systems such as:

Industry Expertise

The best AI solutions are built around the best data. We’ve focused our business on industries where we’ve captured knowledge in the Wysdom Exchange. This can benefit Conversational AI deployments in many other industries, and our AI team brings each client a combination of expert perspectives, fresh ideas and breakthrough business insights. 

telecom

Telecom

Financial Services

Insurance

Automotive

Retail

Consumer Packaged Goods

Travel & Hospitality

Utilities

Win the customer experience battle

For many of our clients, a great product or service at the best price point isn’t enough anymore. Outstanding customer experience is the new differentiator. When every touchpoint has it, you’re in great shape. 

And if you can offer it 24/7, you’re golden.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.