Virtual Agent Implementation

Rapid virtual agent implementation on any platform

As your Virtual Agent Implementation Partner, we provide recommendations for state-of-the-art NLP infrastructure combined with insight-gathering tools, design services, a massive library of AI training data, and the support of a team that cares about your success.

With Wysdom, you get:

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Access to a tested, data-driven design and build strategy

Virtual agent templates for your industry the the Wysdom Exchange

A team of experienced conversational AI experts

Domain expertise in telco, utilities, retail, finance, and insurance

Wysdom accelerates your path to success

By taking advantage of our turnkey service, you’ll have the confidence of knowing that your virtual agent is working optimally, with minimal management on your end. And since we deliver as-a-service, we’re able to agree on and commit to achieving specific KPIs.

Wysdom Exchange

Enhance your AI with a massive, ever-growing shared library of AI data (models, customer journey templates, intents, phrases, responses, and small talk) to make your virtual agent more robust and the fastest learner in your industry.

Wysdom Conversation Analytics

Understand your customer’s behaviour and unmet needs, how your conversational AI is performing, and where it can be improved with our proprietary topic clustering technology.

Wysdom Optimization

Have an experienced AI team (conversation designers, engineers, editors, analysts, and translators) working together to continually optimize the customer experience for your AI applications.

Any Virtual Agent Framework

Leverage Wysdom’s breadth and depth of experience, best practices, and KPI guarantees to be quickly up and running on the virtual agent framework of your choice.

Multi-channel support
Make your virtual assistant available on multiple channels, devices and languages.

Web

SMS/RCS

Facebook Messenger

WhatsApp

Microsoft Cortana

Microsoft Teams

Slack

Apple iOS

Twitter

Google Assistant

Amazon Alexa

Android

Twilio

Telegram

WeChat

Kik Messenger

Learn what it takes to assess virtual agent platform vendors

Choosing a virtual agent platform that will support your growing VA needs for the next 10 years can be daunting. Let Wysdom’s team of experts support you through this step. Get a comprehensive list of questions to ask potential vendors, and get an easy-to-use scoring system to ensure you choose the right partner.

Enterprise software expertise

Part of making Conversational AI successful is integrating it with the right enterprise systems and applications to ensure it has all the data needed to interact with customers. Wysdom readily integrates with popular enterprise systems such as:

Industry Expertise

The best AI solutions are built around the best data.

We’ve focused our business on industries where we’ve captured knowledge in the Wysdom Exchange. This can benefit Conversational AI deployments in many other industries, and our AI team brings each client a combination of expert perspectives, fresh ideas and breakthrough business insights. 

Telecom

Financial Services

Insurance

Automotive

Retail

Consumer Packaged Goods

Travel & Hospitality

Utilities

Win the customer experience battle.
For many of our clients, a great product or service at the best price point isn’t enough anymore. Outstanding customer experience is the new differentiator. When every touchpoint has it, you’re in great shape. And if you can offer it 24/7, you’re golden.

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.