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On Friday, June 17, 2022, more than 80 virtual agent experts gathered in Toronto for Wysdom Optimyze: A Conversational AI summit. Hosted at the Arta Gallery in Toronto’s historic Distillery District, Wysdom Optimyze was a full day of chatbot management sessions, panel discussions, team building and a boat cruise to finish the day. 

With such a high level of both human and AI brainpower, here are our biggest takeaways from the summit:

  • Conversational AI is a passion for experts in this field. They shared and learned techniques and best practices around chatbot management.
  • A deep analytics platform is key to instilling Wysdom to conversational AI – you can’t improve it if you can’t measure it.
  • A proven methodology is critical to ensure clients get the highest ROI from their virtual agent program investments.

Here’s what Astha Sethi, VP of AI Operations and organizer had to say about the event: “It was great working with a group of conversational AI experts to organize such a successful event. Meeting everyone in person was a breath of fresh air. Experts from R&D, Center of Excellence, and VA Operations teams shared valuable insights with everyone in attendance. Their sessions on innovations in analyzing conversations, best practices and VA success stories are a testament to the excellence conversational AI managers are bringing to clients. It was indeed a day filled with fun, learning and teamwork!”

Here are some photos of the event:

Wysdom Speakers

Ian Collins, CEO
Harsha Varlani, Program Director 
Executive Panel
From L to R: Ian Collins, CEO; Karen Chan, CEngO; Nitin Singhal, COO; Astha Sethi, VP AI Operations; Ayesha Ayub, PMO Lead 
Wysdom Team

Team building activity

Boat Cruise

Wysdom Team
Happy Birthday, Nitin!
Wysdom Team
From L to R: Jay Athia; Brea Lutton; Asma Mohammad; Ayesha Ayub; Olivier Mercier
Wysdom Team

Here’s what our CEO, Ian Collins, thought of the event: “This was our third and most successful gathering of conversational AI experts yet!  We look forward to hosting many more gatherings of people passionate about this industry in the years to come.  Our goal at Wysdom is to make all chatbots great and sharing everything we learn is one of the best ways to accomplish that goal.”

Imagine what our virtual agent professionals can do with your chatbot. Let’s supercharge your chatbot together.  If we can help please contact us: sales@wysdom.ai.

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