Your organization is ready to explore the power of AI and evaluate vendors offering enterprise Virtual Assistant, Cognitive Search, and Conversational IVR – but where do you begin? With so many vendors and platforms on the market, how do you know which one is right for your business as you embark on a journey towards digitally transforming your customer care environment?  

Developing a comprehensive RFP to begin the evaluation process can be costly and time consuming. Luckily, we’ve done the work for you and have put together a handy RFP Template to help your organization get started. With the template, you will learn the right questions to ask potential vendors, discover the key components required to build and deploy a successful solution, and gain access to a detailed scoring system to help evaluate and choose the right partner for your business.

Who is this RFP template for?
  • Procurement Teams
  • Digital Decision Makers / Change Agents
  • Digital Consultants
  • C-Suite
Why do you need this template?
  1. Help your organization ask the right questions to potential vendors as you begin the journey towards digital transformation
  2. Learn about the key components required to deploy a successful conversational solution
  3. Better prepare your organization for deployment
  4. Help define appropriate use cases for virtual assistants, cognitive search, and conversational IVR
Advantages:
  • Go to market much faster
  • Gain insight on what is required to deploy a successful solution
  • Know the right questions to ask potential vendors
  • Better prepare your team for success
  • Understand the use cases that make the most sense for your business
What is Included in the RFP Template:
Table of Contents

1.Cognitive Care Technology Stack

  • Technology & Architecture
  • NLP Pipeline
  • Personalization & Context
  • User Experience
  • Dialogue Management
  • Search
  • IVR
  • Integration
  • Privacy & Security
  • Roadmap

2.AI Operational Tools

  • Tools
  • Operations
  • Performance & Monitoring
  • QA Tools

3.AI Team

  • Company & Team
  • Partnerships
  • Previous Experience
  • Pricing
  • Deployment Plan

4.AI Assets

  • Bootstrapping
  • Predefined Intents & Utterances

Download the RFP Template

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