Wysdom delivers $4.6M annualized savings with a 20% improvement in agent queue transfer rates. As businesses continue to augment contact centre operations with automated virtual
Recently, a customer-service industry leader and big five Canadian bank, partnered with Wysdom to aid their implementation of AI-powered customer service. They needed a Virtual
Wysdom, the industry leader in full-service Conversational AI, today announced the completion of its System and Organization Controls (SOC) audit, earning a SOC 2 Type
You can’t go too far into a major brand’s Twitter feed without people complaining about their virtual agent. The expectation gap between what a company
Almost overnight, a UK telecom had a working virtual assistant that answers customer questions and hands off to an agent if required. A UK-based telecom
Chatbots are fast becoming a part of the digital furniture for many company websites and apps. But is it worth going to the trouble of
Wysdom took their virtual assistant from 24% to 39% containment. When the new managers took over operations of a major Canadian telecom’s virtual assistant program,
Combining the best of both worlds in AI applications and operations, this exciting partnership represents the future of Conversational AI. Wysdom.AI today announced a strategic
A chatbot or virtual assistant is a big investment. After dedicating time and resources to it, you will surely want to see it succeed. A
Furthering Wysdom’s growth and innovation in the Conversational AI market, we’re proud to announce today that Wysdom is now a certified Google Contact Center AI
It seems like every company on the block has a shiny new chatbot. That shouldn’t come as a surprise considering they’ve been proven to improve
Many people wonder how Robotic Process Automation (RPA) differs from Conversational AI and Natural Language Processing (NLP).
The majority of B2C enterprises are now working on deploying Conversational AI products, for both internal and external facing use cases. With the relative immaturity
The New Normal: Due to the social isolation measures put in place for the COVID-19 pandemic, companies are changing the way they do business. These
Across the world, insurance companies are actively investing in Conversational AI to automate customer interactions and personalize customer experiences at scale through website chatbots, messaging
Dear customers and stakeholders, As the coronavirus situation continues to evolve, our focus is on helping customers manage increased contact volume and the influx of
It’s a given these days that organizations must ensure their sensitive information is protected against breaches. And we believe providing them with proof that their
COVID-19 is creating a lot of uncertainty, fear, and questions from customers, leading to unprecedented call volumes across the globe. While we have yet to
Getting to a live-chat agent got a lot easier for customers of one Wysdom client this year thanks to a new virtual assistant trained to
The customer service landscape has evolved significantly in the digital age. Customers expect fast, convenient service on their terms – and utility companies are no
TORONTO, January 7, 2020 (Newswire.com) – Wysdom today announced a technology alliance with Automation Anywhere, a leader in robotic process automation (RPA), to offer intelligent process automation using
Wysdom is a conversational AI optimization platform that enables higher performing, lower cost conversational virtual agents, continually learning and delivering high-quality customer experiences.
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VP, Product & Analytics
Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.
VP, Optimization & Delivery
Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America.
Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.
SVP, Sales
Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.
Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.
Chief Engineering Officer, Co-Founder
With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.
Chief Technology Officer
Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.
Chief Operating Officer
Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients.
Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.
President, Co-Founder
Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI.
His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP.
Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.
CEO, Co-Founder
Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI.
Ian invests, mentors, and sits on the boards of several startups in the Toronto area.