Wysdom delivers $4.6M annualized savings with a 20% improvement in agent queue transfer rates. As businesses continue to augment contact centre operations with automated virtual agents, new opportunities can be found to improve customer experiences with access to the right data. When a large Canadian telecommunications company found themselves in this exact position when customers […]
Author archives: Nina Lalkovic
Banking Virtual Agent exceeds expectations after big launch obstacles
Recently, a customer-service industry leader and big five Canadian bank, partnered with Wysdom to aid their implementation of AI-powered customer service. They needed a Virtual Agent that could field inquiries, be available in multiple channels, and provide exceptional digital assistance. They also wanted a virtual agent that would learn from customer interactions daily, be able […]
Wysdom Completes SOC 2 Type II Audit
Wysdom, the industry leader in full-service Conversational AI, today announced the completion of its System and Organization Controls (SOC) audit, earning a SOC 2 Type II attestation for their SaaS Wysdom Conversational AI Solution. This achievement demonstrates Wysdom’s strong commitment to the security, availability, and confidentiality of their industry-leading managed AI platform. “Completing our SOC […]
Why are there so many terrible virtual agents?
You can’t go too far into a major brand’s Twitter feed without people complaining about their virtual agent. The expectation gap between what a company aims to achieve and what users want from bots remains wide, but you can avoid making common virtual agent mistakes. This story is all too familiar. A giant brand launches […]
Fast to Smart. Creating an enterprise-grade virtual assistant in under 8 weeks
Almost overnight, a UK telecom had a working virtual assistant that answers customer questions and hands off to an agent if required. A UK-based telecom provider adopted a fully digital support model for their customers which included substantial online content for questions and live chat support. However, instead of referring to the self-serve content, customers […]
Wysdom and Amelia pioneer new Conversational AI delivery model
Combining the best of both worlds in AI applications and operations, this exciting partnership represents the future of Conversational AI. Wysdom.AI today announced a strategic partnership with Amelia, the leader in Enterprise AI with the most human AI platform, that powers Digital Employees for businesses around the world. Amelia’s market-leading Conversational AI solution delivers the […]
Wysdom and Google Contact Center AI partner to improve enterprise Conversational AI
Furthering Wysdom’s growth and innovation in the Conversational AI market, we’re proud to announce today that Wysdom is now a certified Google Contact Center AI partner. “Today, our customers want their AI applications to just work. The promise and hype now has to now meet reality and results. Our joint offering with Google CCAI is […]
RPA vs. Conversational AI: What’s the Difference?
Many people wonder how Robotic Process Automation (RPA) differs from Conversational AI and Natural Language Processing (NLP).
How Using Conversational AI to Enhance IT Support can Improve your Company
The New Normal: Due to the social isolation measures put in place for the COVID-19 pandemic, companies are changing the way they do business. These changes stretch into the foreseeable future, and companies are adapting as a result. Below is a list of some of the ways that “the new normal” is the changing business. […]
Four Reasons Insurance Companies Should be Using Conversational AI
Across the world, insurance companies are actively investing in Conversational AI to automate customer interactions and personalize customer experiences at scale through website chatbots, messaging apps, social media, and interactive voice response systems. Natural language processing and machine learning technology can create consistent brand experiences, and offer proactive and reactive service across all digital and […]
