Delivering increased contact centre savings through queue optimization

Wysdom delivers $4.6M annualized savings with a 20% improvement in agent queue transfer rates. As businesses continue to augment contact centre operations with automated virtual agents, new opportunities can be found to improve customer experiences with access to the right data. When a large Canadian telecommunications company found themselves in this exact position when customers […]

Banking Virtual Agent exceeds expectations after big launch obstacles

Recently, a customer-service industry leader and big five Canadian bank, partnered with Wysdom to aid their implementation of AI-powered customer service.  They needed a Virtual Agent that could field inquiries, be available in multiple channels, and provide exceptional digital assistance. They also wanted a virtual agent that would learn from customer interactions daily, be able […]

Wysdom Completes SOC 2 Type II Audit

Wysdom, the industry leader in full-service Conversational AI, today announced the completion of its System and Organization Controls (SOC) audit, earning a SOC 2 Type II attestation for their SaaS Wysdom Conversational AI Solution. This achievement demonstrates Wysdom’s strong commitment to the security, availability, and confidentiality of their industry-leading managed AI platform. “Completing our SOC […]

Fast to Smart. Creating an enterprise-grade virtual assistant in under 8 weeks

Almost overnight, a UK telecom had a working virtual assistant that answers customer questions and hands off to an agent if required. A UK-based telecom provider adopted a fully digital support model for their customers which included substantial online content for questions and live chat support. However, instead of referring to the self-serve content, customers […]

Wysdom and Amelia pioneer new Conversational AI delivery model

Combining the best of both worlds in AI applications and operations, this exciting partnership represents the future of Conversational AI. Wysdom.AI today announced a strategic partnership with Amelia, the leader in Enterprise AI with the most human AI platform, that powers Digital Employees for businesses around the world. Amelia’s market-leading Conversational AI solution delivers the […]

Wysdom and Google Contact Center AI partner to improve enterprise Conversational AI

Furthering Wysdom’s growth and innovation in the Conversational AI market, we’re proud to announce today that Wysdom is now a certified Google Contact Center AI partner.  “Today, our customers want their AI applications to just work. The promise and hype now has to now meet reality and results. Our joint offering with Google CCAI is […]

Four Reasons Insurance Companies Should be Using Conversational AI

Across the world, insurance companies are actively investing in Conversational AI to automate customer interactions and personalize customer experiences at scale through website chatbots, messaging apps, social media, and interactive voice response systems. Natural language processing and machine learning technology can create consistent brand experiences, and offer proactive and reactive service across all digital and […]

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.