CrowdCare’s Wysdom Self-Care Platform Now Supporting Multiple Languages

CrowdCare Corporation, provider of the world’s most advanced contextual self-care solutions for connected devices, is pleased to announce they have launched a multi-language module to enable mobile carriers to provide advanced multi-lingual self service for their customers. Starting with the rollout of French for one of Canada’s leading mobile brands, Fido, the Wysdom platform provides […]

CrowdCare Adds Resources in the UK To Meet Growing Demand for Advanced Customer Self-Care in the European Market

CrowdCare Corporation, provider of the world’s most advanced self-care solutions for connected devices, is pleased to announce it has expanded into the UK with a new resource based there. Geoff Casely, a 20 year veteran of the EMEA mobile telecoms industry, is now working with mobile operators across the region to increase customer satisfaction, raise […]

North American Tier 1 Carrier Deflects Almost 50% of Support Calls with Contextual Search Powered by CrowdCare’s Wysdom Platform

CrowdCare Corporation, provider of the world’s most advanced customer self-care solutions for connected devices, is pleased to announce that a Tier 1 Wireless Provider in North America has rolled out the Wysdom contextual self-care platform. By implementing Wysdom as part of their customer care app, the Tier 1 provider is getting quick, effective and personalized answers to customers’ questions […]

CrowdCare To Launch Wysdom 2.0 Self-Care Platform at Mobile World Congress

Latest release pairs real-time device checkup based on thousands of actual customer questions with natural language self-care. CrowdCare Corporation today announced the release of Wysdom 2.0, featuring the most recent enhancements to CrowdCare’s context-enhanced natural language self-care solution designed to enable service providers to deliver a great support experience for the Internet of Things (IoT). […]

CrowdCare Corporation Raises Additional $3.5 Million In Funding

CrowdCare Corporation Raises Additional $3.5 Million In Funding to accelerate the deployment of CrowdCare’s context-aware self-care platform, Wysdom, as the Customer Support Layer for the Internet of Things (IoT). October 21, 2014 (Toronto, ON) – CrowdCare Corporation today announced they have raised an additional $3.5 million to further advance the deployment of Wysdom, a real-time […]

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.