Wysdom Appoints Nitin Singhal As COO

Wysdom, the world’s most mature full-stack virtual assistant platform, is pleased to announce that Nitin Singhal has joined the team as Chief Operating Officer. Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients, and brings a robust […]

Early Buzz At MWC: Customer Experience and Omnichannel Support

Though synonymous with new models of phones and gadgets, Mobile World Congress (MWC) in Barcelona consistently affords a glimpse into the innovation telecommunications companies are implementing into both their own services, and what they are making available to others. Early stories from the event show this year’s focus is on omnichannel support and richer experiences […]

Wysdom Joins Microsoft Partner Network To Deliver Global Businesses A Full Stack AI-based Virtual Assistant Solution

TORONTO, Canada — Wysdom, announced today before Mobile World Congress that it has joined the Microsoft Partner Network and will deliver its enterprise-focused cognitive customer care solution across the globe. “Joining the Microsoft Partner Network has allowed us to reach a global audience much faster than we would have alone,” says Ian Collins, CEO, Wysdom. […]

WhatsApp Business App Launches; Leaves Out The Enterprise

Last month, WhatsApp made it official: WhatsApp Business App is open for business with some caveats. The app lets business owners communicate with customers through automated messages and pre-scripted quick replies, and offers insights and analytics based on those interactions. As of today businesses in Indonesia, Italy, Mexico, USA, the U.K. and more can implement […]

AI Supervision: Who’s The Bot Master?

We spoke previously about the notion in AI – that failure to train is training to fail. The quality and nature of the data used to train AI algorithms, profoundly impact the performance and end-customer experience that AI based applications deliver. Bots for long, have been the poster child of AI and have invariably fascinated […]

Enterprise Stuck In The Middle Of The SMS Evolution

Though usage has fallen as new and exponentially more innovative data-based messaging options emerge, over 6 trillion texts (or Short Message Service – SMS) will be sent in 2017 according to eMarketer. SMS is still the default way in which users send and receive quick messages by their phones, and by which businesses communicate with […]

What No One Tells You About AI Supervision

Some playtime with a “state of the art” linguistic tool led me to a startling realization – while everyone is busy making hay when the sun shines and selling their freshly baked AI tools and frameworks, few if any, realize that AI is anything but akin to DIY IKEA furniture! Before I go any further, […]

Facebook Customer Chat Brings Digital Care To Websites: Good News, For Now…

On November 7, Facebook announced a slew of new features and upgrades for their Messenger platform. Amongst the changes to Handover Protocols, Message Tags, Insight APIs, Broadcast Interfaces, and Media Templates was news that should perk up the ears of anyone who works in digital care and customer service. From VentureBeat’s Khari Johnson: “Facebook Messenger […]

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.