Birth Of The AI Exchange: Sharing Is Caring

The idea around participating in an AI Exchange that facilitates shared learnings and collaboration isn’t far off. As we hear of breakthrough innovation in AI, from machine comprehension to fake celebrities generated by GANs (Generative Adversarial Networks), one quickly forgets we are still in the very early days of AI adoption – especially in the […]

VIDEO: What Is Cognitive Customer Care?

When we describe Wysdom as a cognitive customer care platform, we are referring to using AI to solve an enterprise’s customer care problems. In the above video from a talk at Toronto’s Vector Institute, Wysdom CEO Ian Collins explains how large B2C enterprise companies with millions of end users are automating inbound customer interactions through […]

Wysdom Wins With Microsoft Startup Program

Back in November we told you about Wysdom’s acceptance into Microsoft’s Accelerator program and just this past month about our time in Seattle for MS Build earlier in May. A lot has happened since then; the accelerator program is now known as Microsoft ScaleUp, and they are able share success stories like ours. Microsoft’s Customer […]

Wysdom Named Top Ten Chatbot Solution, Awarded 2 New Patents

TORONTO, May 22, 2018 – CIO Applications has named Wysdom one of their Top Ten Chatbot Solution Providers. As a multi-channel cognitive care solution, Wysdom helps enterprises deliver automated AI-based support to their customers across all digital channels. Chatbots are seeing wide adoption across many industry verticals, and quickly becoming the standard for customer service. […]

MSBuild 2018 Shows Microsoft’s AI Focus

Microsoft’s Annual Developer Conference (MSBuild) brought some exciting announcements from the company this week, but none more exciting than those which focused on artificial intelligence. Aside from announcements on better options for phone syncing, their increased support of its developer community, and the return of a cloud-based Kinect, other developments from Microsoft show where they […]

For AI Platforms, What Is Good Data?

Last summer, my colleague Tony Vlismas warned us about conflating AI data with commodities, highlighting that data is a means to creating the commodity, not the commodity itself. That’s not to say you don’t need “good data.” “Artificial intelligence is a bankable buzzword, but its use pales in comparison to the most recent hype-laden phrase: […]

What Are Our Expectations For Artificial Intelligence? Three Stories Shed Light

As artificial intelligence grows, evolves, and refines its implementations, there are sure to be hiccups along the path of innovation. Some consumer facing AI-based products are so efficient and seamless that it skews our expectations for what AI and machine learning can accomplish elsewhere. That said, hastily built AI solutions which are not trained properly, […]

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.