Artificial intelligence and the people behind the machine

This article originally appeared in the December 2018 issue of CIO Review magazine.  It highlights Wysdom Studio, and how AI optimization and ongoing management is the key to a successful conversational AI deployment. —  Technology has come a long way since people first started interacting with artificial intelligence. From the first computer, to the Furby—the […]

Wysdom to Discuss What It Takes to Ensure Conversational AI Actually Works at TC3 Summit

TORONTO, Canada – October 11, 2018 – The 11th annual Telecom Council Carrier Connections (TC3) Summit is quickly approaching, and while leading carriers will be sharing roadmaps, technology, and use cases as part of their digital transformations, Wysdom will be speaking about what it takes to ensure conversational AI actually works well. On October 17-18, […]

DOWNLOAD: The Ultimate RFP Template for Virtual Assistant, Cognitive Search, and Conversational IVR

Choosing to implement a Conversational AI strategy within your organization is not an easy decision – it requires diligence, preparation, and validation from a variety of business areas. But now that you are ready to navigate the world of virtual assistants, cognitive search, and conversational IVR and take the next step towards digital transformation, it […]

[DOWNLOAD]: 5 Reasons Why Conversational AI Is The Future Of Customer Service

With the artificial intelligence industry expected to grow to $52.2 billion by the year 2021, it’s no surprise cognitive customer service spending is leading the growth and providing new AI use cases for the enterprise. Forward-thinking organizations have already incorporated machine learning  and Conversational AI into their processes to both improve their bottom lines, and […]

Wysdom Partners with the Vector Institute to Solve the Most Difficult Enterprise AI Challenges

TORONTO, Canada. August 9, 2018 – Wysdom, the most mature full-stack cognitive care platform for automating customer journey management, announced today their partnership with the Vector Institute for artificial intelligence (AI) to solve industry challenges and share research around the adoption of AI in the enterprise. With four years of experience operating enterprise AI systems […]

Wysdom Evolves Prepaid Wireless Support

Telecommunications companies are already on the forefront of AI-based digital support. By the nature of the space they operate in, and the competition in their field on prices and devices, these companies attempt to differentiate themselves by the support they offer to their subscribers, and are rewarded by contracts which are based on customer satisfaction […]

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.