How to Improve Customer Satisfaction and Increase Revenue with a Virtual Agent

One of the most important things a company can do is prioritize customer satisfaction. In industries with any number of competitors offering similar products and/or services, customer service will almost always be the differentiating factor. Needless to say, it is crucial that your customers receive the service they expect, on their terms. In fact, companies […]

3 Undeniable Truths About Virtual Agents

Deploying a virtual agent is an exciting step for any organization. However, its very easy to underestimate what it takes to release your very own virtual assistant. The journey to deploying a successful bot will take lots of time, money, consistency and good data. If built correctly, your bot will be a wonderful addition to […]

Top 3 Trends in Conversational AI: Customer Service, Personification, and Transactional Commerce

Conversational AI could be the answer to your company’s customer service issues. With it, customers have the ability to communicate with AI as they would with humans, either through text or speech, bringing plenty of benefits to your organization. Shifting to conversational AI cuts costs, in addition to simplifying and streamlining the process for customers. […]

Wysdom shines in top NLU benchmarking study

At Wysdom, two things never stop – experimentation and benchmarking. Experimentation ensures that we continually challenge the way we do things and foster a playground of trials where we constantly develop, adapt, and adopt cutting-edge techniques that will allow enterprises to serve engaging interactions with their end customers using intelligent automation. Benchmarking introduces rigour and […]

How fast can your Virtual Agent learn?

Given the hype around AI, you would think this technology could do everything by now, from walking your dog to cooking your next meal. While we’re not quite there yet, virtual agents are paving the way to enabling seamless human-machine interaction – a vital step towards Artificial General Intelligence (AGI). Virtual Agents are an embodiment […]

Building The Future Podcast, Episode 341: Ian Collins CEO & Co-founder of Wysdom

Wysdom CEO & Co-founder, Ian Collins, was featured in an episode of Building The Future, a podcast focused on interviewing startups, entrepreneurs, investors, CEOs, and more, who are helping to make our world a better place through technology and innovation. In the episode, Ian shares his entrepreneurial journey, including the triumphs, challenges, and how he […]

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.