A chatbot or virtual assistant is a big investment. After dedicating time and resources to it, you will surely want to see it succeed. A successful chatbot or virtual assistants will reduce costs, improve your customer service and keep customers happy. However, a failed chatbot or virtual assistant will waste time and frustrate customers. As […]
Author archives: Brent
Top 3 Mistakes to Avoid so your Chatbot Doesn’t Fail
It seems like every company on the block has a shiny new chatbot. That shouldn’t come as a surprise considering they’ve been proven to improve customer support and service environments, and help consumers find what they are looking for more easily. In fact, research from Gartner suggests organizations are seeing a reduction of up to […]
Top 3 Pitfalls to Avoid when Deploying a New Chatbot
The majority of B2C enterprises are now working on deploying Conversational AI products, for both internal and external facing use cases. With the relative immaturity of the industry, companies are still being caught off guard with the amount of work that can be required to deliver a successful virtual assistant. To speed up sales, many […]
Our commitment during COVID-19
Dear customers and stakeholders, As the coronavirus situation continues to evolve, our focus is on helping customers manage increased contact volume and the influx of new conversational topics, while ensuring the safety and wellbeing of our employees, business partners, and our community. We’ve taken the following actions to ensure the health and well-being of our […]
Enterprise-grade security with SOC 2 certification
It’s a given these days that organizations must ensure their sensitive information is protected against breaches. And we believe providing them with proof that their data is secure is equally important, which is why we’re proud to have recently completed our SOC 2 Type I audit. There’s nothing more important to us than providing secure […]
New Conversational AI Acceleration Program helps businesses launch an enterprise-grade Virtual Assistant in 30 days
COVID-19 is creating a lot of uncertainty, fear, and questions from customers, leading to unprecedented call volumes across the globe. While we have yet to know the full impact coronavirus will have on businesses, for support centres it presents numerous challenges. In Europe, we’re seeing increased pressure on day-to-day operations, such as: unprecedented call volumes […]
Innovation and AI: Observing more than a 90% drop in live-chat abandonment
Getting to a live-chat agent got a lot easier for customers of one Wysdom client this year thanks to a new virtual assistant trained to resolve customers questions, and communicate information about products and services. In today’s instant gratification world, consumers are more demanding than ever. They have more power. And when they go searching […]
Four reasons utility companies should be using Conversational AI to provide better customer experiences
The customer service landscape has evolved significantly in the digital age. Customers expect fast, convenient service on their terms – and utility companies are no exception. For utility providers looking to deliver an efficient, seamless and convenient customer experience, Conversational AI might be the answer. For the most part, customers don’t typically engage with their […]
Wysdom and Automation Anywhere Collaborate to Drive Intelligent Process Automation Using Natural Language
TORONTO, January 7, 2020 (Newswire.com) – Wysdom today announced a technology alliance with Automation Anywhere, a leader in robotic process automation (RPA), to offer intelligent process automation using natural language to provide exceptional business transactions to customers globally. The collaboration will allow enterprise customers to take advantage of RPA, combined with AI-enabled decision making and intent classification, within […]
Wysdom CTO, Karthik Balakrishnan, recognized as Top 19 of 2019 Canadian Tech Titan
Wysdom CTO, Karthik Balakrishnan, recognized as Top 19 of 2019 Canadian Tech Titan On November 5th, 2019, our CTO Karthik Balakrishnan was recognized as a Canadian Tech Titan: Top 19 of 2019 award winner at the CASCON x EVOKE Conference. This annual award honours Canada’s top 19 most prominent innovative technology leaders who have either […]
