Whitepaper: 5 Reasons Chabots and Virtual Assistants Fail and One Way to Guarantee Success

A chatbot or virtual assistant is a big investment. After dedicating time and resources to it, you will surely want to see it succeed. A successful chatbot or virtual assistants will reduce costs, improve your customer service and keep customers happy. However, a failed chatbot or virtual assistant will waste time and frustrate customers. As […]

Our commitment during COVID-19

Dear customers and stakeholders, As the coronavirus situation continues to evolve, our focus is on helping customers manage increased contact volume and the influx of new conversational topics, while ensuring the safety and wellbeing of our employees, business partners, and our community. We’ve taken the following actions to ensure the health and well-being of our […]

Enterprise-grade security with SOC 2 certification

It’s a given these days that organizations must ensure their sensitive information is protected against breaches. And we believe providing them with proof that their data is secure is equally important, which is why we’re proud to have recently completed our SOC 2 Type I audit. There’s nothing more important to us than providing secure […]

New Conversational AI Acceleration Program helps businesses launch an enterprise-grade Virtual Assistant in 30 days

COVID-19 is creating a lot of uncertainty, fear, and questions from customers, leading to unprecedented call volumes across the globe. While we have yet to know the full impact coronavirus will have on businesses, for support centres it presents numerous challenges.  In Europe, we’re seeing increased pressure on day-to-day operations, such as: unprecedented call volumes […]

Innovation and AI: Observing more than a 90% drop in live-chat abandonment

Getting to a live-chat agent got a lot easier for customers of one Wysdom client this year thanks to a new virtual assistant trained to resolve customers questions, and communicate information about products and services. In today’s instant gratification world, consumers are more demanding than ever.  They have more power. And when they go searching […]

Four reasons utility companies should be using Conversational AI to provide better customer experiences

The customer service landscape has evolved significantly in the digital age. Customers expect fast, convenient service on their terms – and utility companies are no exception.  For utility providers looking to deliver an efficient, seamless and convenient customer experience, Conversational AI might be the answer. For the most part, customers don’t typically engage with their […]

Wysdom and Automation Anywhere Collaborate to Drive Intelligent Process Automation Using Natural Language

TORONTO, January 7, 2020 (Newswire.com) – Wysdom today announced a technology alliance with Automation Anywhere, a leader in robotic process automation (RPA), to offer intelligent process automation using natural language to provide exceptional business transactions to customers globally. The collaboration will allow enterprise customers to take advantage of RPA, combined with AI-enabled decision making and intent classification, within […]

AI veteran Michel Benitah joins Wysdom as VP, Optimization and Delivery

Wysdom doubles down on its optimization-first strategy with the appointment of AI expert Michel Benitah as VP, Optimization and Delivery TORONTO, October 9, 2019 (Newswire.com) – Wysdom, the industry leader in full-service Conversational AI, is pleased to announce Michel Benitah, a veteran in the AI industry, has joined the company as VP, Optimization and Delivery. With […]

Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.