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Author: AJ Barroso

Virtual agent boosts currency trading speed by 40x

Virtual agent boosts currency trading speed by 40x

Jay Athia November 24, 2021

NLP automation and Customer experience What’s the right balance

NLP Automation and Customer Experience: What’s the right balance?

Asma Mohammad October 26, 2021

What’s more important - Your training data - Or your model

What’s more important? Your training data? Or your model?

Jol Lu October 16, 2021

Conversational AI in the enterprise needs a teacher

Conversational AI in the enterprise needs a teacher

Michel Benitah September 22, 2021

Retire Traditional Disposition Analysis and Use AI to Study Customer Experience

It’s time to retire traditional disposition analysis and use AI to study customer experience

Aaqib Azeem September 16, 2021

5 reasons you can’t use the same virtual agent design for text and voice bots

5 reasons you can’t use the same virtual agent design for text and voice bots

AJ Barroso July 22, 2021

Top 3 mistakes to avoid so your chatbot doesn’t fail

Top 3 mistakes to avoid so your chatbot doesn’t fail

AJ Barroso October 22, 2020

RPA vs. Conversational AI: What’s the Difference?

AJ Barroso October 16, 2020

Top 3 Pitfalls to Avoid when Deploying a New Chatbot

AJ Barroso August 20, 2020

Innovation and AI: Observing more than a 90% drop in live-chat abandonment

AJ Barroso March 3, 2020

How to Improve Customer Satisfaction and Increase Revenue with a Virtual Agent

AJ Barroso September 25, 2019

3 Undeniable Truths About Virtual Agents

AJ Barroso August 6, 2019

How to Ensure Customers Trust Your Virtual Agent

AJ Barroso July 16, 2019

Top 3 Trends in Conversational AI: Customer Service, Personification, and Transactional Commerce

AJ Barroso July 2, 2019

Wysdom shines in top NLU benchmarking study

AJ Barroso May 28, 2019

How fast can your Virtual Agent learn?

AJ Barroso May 9, 2020

Why you need a performance guarantee when buying a Virtual Agent

AJ Barroso April 23, 2019

What you need to know about Conversational AI performance guarantees

AJ Barroso April 9, 2019

Building The Future Podcast, Episode 341: Ian Collins CEO & Co-founder of Wysdom

AJ Barroso March 14, 2019

The Two Types of Virtual Agents and How to Choose the Right One for Your Business

AJ Barroso February 14, 2019

Artificial Intelligence and the People Behind the Machine

AJ Barroso January 24, 2019

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About Wysdom

Wysdom is the expert in bot management software and solutions. Our flagship chatbot analytics software, the Wysdom Operations Center, helps chatbot operators at leading international brands, manage and improve the performance of their virtual agent.

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