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Author: Aaqib Azeem

AI bot analytics: Off the shelf or build your own?

Ian Collins April 6, 2023

CSAT without surveys: an innovative approach to measuring chatbot experience

Heather Black April 6, 2023

Demystifying Bot Containment with Chatbot Analytics

Heather Black April 5, 2023

What is conversational bot management

Heather Black January 30, 2023

7 practical tips to improve the performance of your conversational bot

AJ Barroso January 26, 2023

Intent performance: top three takeaways from our latest webinar

Heather Black December 14, 2022

6 key metrics every chatbot team should be measuring

Ian Collins October 26, 2022

The top 3 enterprise bots: Performance metrics that actually matter

Ian Collins October 5, 2022

Why are there so many terrible virtual agents?

AJ Barroso May 10, 2021

Top 4 Things to Consider When Evaluating Outsourced Chatbot Operations

AJ Barroso April 8, 2021

Chatbots Ranked? Forrester’s Top 10 For Enterprise Missing 2 Key Criteria

AJ Barroso July 25, 2017

6 UX Characteristics of a Great Virtual Agent

Raagini Chadha May 17, 2022

Wysdom Virtual Agent Operations: The State of the Industry

Virtual Agent Operations: The State of the Industry

Michel Benitah January 31, 2022

3 Key Takeaways from Ian Collins on Sales Talent Agency Podcast

AJ Barroso January 11, 2022

The People Behind the Machine

Michel Benitah December 23, 2021

The 6 Steps to Designing a Great Virtual Agent

AJ Barroso December 10, 2021

Virtual Agent boosts currency trading speed by 40x

Jay Athia November 24, 2021

NLP Automation and Customer Experience: What’s the right balance?

Asma Mohammad October 26, 2021

What’s more important? Your training data? Or your model?

Jol Lu October 16, 2021

Conversational AI in the Enterprise Needs a Teacher

Michel Benitah September 22, 2021

It’s Time to Retire Traditional Disposition Analysis and Use AI to Study Customer Experience

Aaqib Azeem September 16, 2021

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