OUR STORY

Founded in 2012, Wysdom is the world’s leading cognitive care solution. We are the one AI solution behind all support channels. One place to understand the customer need, respond with a great solution, and learn from customer behaviour. We are headquartered in Toronto, Canada, with offices in Kansas City and London, and we’re trusted by leading brands like Rogers, Sprint, C Spire, and Digicel.
2012 - 2018

CrowdCare Founded

2012

CrowdCare is formed in Toronto with the thesis that combining natural language processing technology with massive amounts of customer data will provide a much better question answering solution. The initial development team is hired.

Hello Wysdom!

2014

Wysdom is launched, with the capability to divert 20% of customer queries and understand 20,000 different questions. Rogers launches their digital care solution powered by Wysdom.

More Channels, More Answers

2015

Wysdom unveils its first multi-channel implementation, opening the doors for digital care on any platform a customer chooses. It can now divert 40% of queries and understand 40,000 questions. Fido chooses Wysdom to power their digital care.

Making Innovation Official

2016

Wysdom is granted its first patent for its unique cognitive care solution, can now divert half of all customer queries and understand 60,000 questions. Conversational support is added.

New Name, Same Care

2017

CrowdCare relaunches as Wysdom.AI, borrowing the name from their industry renowned cognitive care solution. Wysdom can now divert 60+% of customer queries and understand 120,000 questions.

More Partners

2018

Wysdom joins Microsoft Partner Network to deliver businesses their full-stack virtual assistant solution and now understands 210,000 questions and 4,800+ customer intents.

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Leadership
Ian Collins
CEO, Co-founder
Ian Collins
CEO, Co-founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree and most recently Wysdom.AI. Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet
President, Co-founder
Jeff Brunet
President, Co-founder

Jeff has more than 20 years experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree and Wysdom.AI. His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Karen Chan
CEngO, Co-founder
Karen Chan
CEngO, Co-founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan
CTO
Karthik Balakrishnan
CTO

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America and Canada offices.

Nitin Singhal
COO
Nitin Singhal
COO

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. Nitin spent the last 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as CTO.

Heather Tippin
CFO
Heather Tippin
CFO

Heather boasts over 20 years experience as a financial and legal expert, with extensive experience in supporting the growth of entrepreneurial technology companies. She has held the CFO position at many successful startups including ClearFit, mDialog (exit to Google), and b5media.

Tony Vlismas
VP Marketing
Tony Vlismas
VP Marketing

Holding senior marketing roles at enterprise startups for over 15 years, Tony got his start at Apple managing million-dollar business units, moving on to building and implementing successful full stack marketing teams for mobile enterprise at Adenyo (exit to Motricity), ad-tech at Polar, and social analytics at SimpleReach.

Arif Hirani
VP Sales
Arif Hirani
VP Sales

Arif has worked in enterprise sales and business for over 15 years, specializing in complex solutions to unique business challenges in enterprise. Arif was a founding member of UXP Systems, and has held senior sales roles at Netcracker, IBM, and Casero (Radialpoint).

Artiom Kreimer
VP Product Management
Artiom Kreimer
VP Product Management

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprise at Clickfree, TELUS, and Freescale Semiconductor.

Alan Wener
VP Operations
Alan Wener
VP Operations

Alan brings extensive experience to the Wysdom team delivering large scale technology projects to digital service providers, globally. Alan previously held leadership positions at Redknee, delivering solutions to wireless carriers in North America for 17 years.

Investors
ScaleUp Ventures
Brightspark Ventures
Mantella Venture Partners