We use machine learning tools, structured processes, and huge volumes of data to give businesses new ways to study, fix, enhance, and upgrade their virtual agent experiences.
With over 10 years of bot experience, 75+ bot industry pros, dozens of brand-name customers, and the Wysdom Operations Center, we set the bar for bot management.
Offer a suite of Conversational AI solutions to help businesses increase customer satisfaction, contain costs, and maximize revenue.
Use specialized analytics, optimization, testing tools and huge libraries of AI training data to ensure clients maximize their Conversational AI ROI.
Help brands around the world outsource specific Conversational AI needs and access experienced Conversational AI specialists.
We’ve been optimizing NLP systems for our clients since 2014 and have developed proprietary technology that helps businesses optimize and enhance virtual assistants.
Wysdom is formed (as CrowdCare) in Toronto with the thesis that combining natural language processing technology with massive amounts of customer data will provide a much better question answering solution. The initial development team is hiring.
Wysdom is launched, with the capability to divert 20% of customer queries and understand 20,000 different questions. Rogers launches their digital care solution powered by Wysdom.
Wysdom unveils its first multi-channel implementation, opening the doors for digital care on any platform a customer chooses. It can now divert 40% of queries and understand 40,000 questions. Fido chooses Wysdom to power their digital care.
Wysdom is granted its first patent for its unique cognitive care solution, can now divert half of all customer queries and understand 60,000 questions. Conversational support is added.
CrowdCare relaunches as Wysdom, borrowing the name from their industry renowned cognitive care solution. Wysdom can now divert 60+% of customer queries and understand 120,000 questions.
Wysdom joins Microsoft Partner Network to deliver businesses their full-stack virtual assistant solution and now understands 210,000 questions and 4,800+ customer intents.
Our portfolio of optimization tools grows, adding an array of new analysis, modelling, training, testing tools and other features.
During an unpredictable year, Wysdom focuses on new analytics tools, partners with Google Contact Center, and continues growing the Conversational AI capabilities of our clients.
After years of operating virtual agents for large enterprise clients, Wysdom made its Operations Center software, the suite of tools that the Wysdom team has been using for years, available to new clients. Wysdom also partnered with Microsoft and Amelia expanding the virtual agent platforms supported.
The Wysdom team has deployed and optimized virtual agents on behalf of our clients across most of the industry’s leading platforms. From the big cloud vendors to open source virtual agent platforms, Wysdom can design, build and operate them all.
Enterprise customers who need or already have a virtual agent and want to make it better and smarter.
Sales and client service leaders who want to ensure their client deployments are successful.
Technologists responsible for implementing, integrating, or providing analytics for virtual agent systems.
Account and creative teams working with a client to launch and improve conversational user interfaces.
We work with a huge ecosystem of providers to ensure your Conversational AI solution suits your business.
Chief Operating Officer
Chief Engineering Officer, Co-Founder
SVP, Sales & Marketing
SVP, Customer Operations
VP, Strategy and Innovation
Sr. Director, Customer Success
Sr. Director, Client Services
Sr. Director, Client Services
Director, Research & Product Development
Director, Finance & Corporate Services
Senior Marketing Manager