Analyzing, optimizing and testing virtual agents on any platform
We use machine learning tools, structured processes, and huge volumes of data to give businesses new ways to study, fix, enhance, and upgrade their virtual agent experiences.
What we do
Offer a suite of Conversational AI solutions to help businesses increase customer satisfaction, contain costs, and maximize revenue.
Use specialized analytics, optimization, and testing tools and huge libraries of AI training data to ensure clients maximize their conversational AI ROI.
Help brands around the world outsource specific conversational AI needs and access experienced conversational AI specialists.
We’ve been optimizing NLP systems for our clients since 2012 and have developed proprietary technology that helps businesses optimize and enhance virtual assistants.
2012 — Wysdom founded
Wysdom is formed (as CrowdCare) in Toronto with the thesis that
combining natural language processing technology with massive amounts of customer data will provide a much better question answering solution. The initial development team is hiring.
2014 — Hello Wysdom!
2015 — More platforms, more answers
2016 — Making innovation official
2017 — New name, same care
2019 — More tools, more capable virtual agents
2020 — Doubling down on analytics
2021 — Opening up to any virtual agent framework
After years of operating virtual agents and building tools
for optimization, Wysdom launches new
solutions for customers running a virtual agent on
any messaging platform, like Microsoft or Google.
Who we can help
Enterprise customers who need or
already have a virtual agent and want to make it better and smarter.
Virtual agent platform
Sales and client service leaders who want to ensure their client deployments are successful.
for implementing, integrating,
or providing analytics for virtual agent systems.
Outsource the most difficult parts of virtual agent operations
And we’ll guarantee you that your chatbot will meet or exceed the mutually agreed KPIs. Now that’s real Wysdom.
Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI.
Ian invests, mentors, and sits on the boards of several startups in the Toronto area.
Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI.
His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP.
Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.
Chief Operating Officer
Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients.
Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.
Chief Engineering Officer, Co-Founder
With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.
Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.
Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.
VP, Optimization & Delivery
Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America.
Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.
VP, Product & Analytics
Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.
Chief Technology Officer
Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.