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What we do

We offer the only comprehensive Conversational AI service around. And unlike typical vendors that rely on you to constantly monitor and optimize your Conversational AI, we do all the work for you as your business evolves, from set-up to optimization. Your only job is to tell us what matters to your customers and what matters to you. We’ll take it from there and keep you in the loop.

Virtual Assistant
Smart Talk
Cognitive Search
Conversational IVR

Our story

Founded in 2012, Wysdom is the easiest way for businesses to improve customer satisfaction, contain costs, and generate revenue by using AI to power customer experiences. We are the one AI solution powering multiple customer touch-points. One place to understand the customer need, respond with a great solution, and learn from customer behaviour.

2012 — Crowdcare founded

CrowdCare is formed in Toronto with the thesis that combining natural language processing technology with massive amounts of customer data will provide a much better question answering solution. The initial development team is hired.

2014 — Hello Wysdom!

Wysdom is launched, with the capability to divert 20% of customer queries and understand 20,000 different questions. Rogers launches their digital care solution powered by Wysdom.

2015 — More channels, more answers

Wysdom unveils its first multi-channel implementation, opening the doors for digital care on any platform a customer chooses. It can now divert 40% of queries and understand 40,000 questions. Fido chooses Wysdom to power their digital care.

2016 – Making innovation official

Wysdom is granted its first patent for its unique cognitive care solution, can now divert half of all customer queries and understand 60,000 questions. Conversational support is added.

2017 — New name, same care

CrowdCare relaunches as Wysdom.AI, borrowing the name from their industry renowned cognitive care solution. Wysdom can now divert 60+% of customer queries and understand 120,000 questions.

2018 – More partners

Wysdom joins Microsoft Partner Network to deliver businesses their full-stack virtual assistant solution and now understands 210,000 questions and 4,800+ customer intents.

. . .

our team

Ian Collins

CEO, Co-founder

Ian Collins

CEO, Co-founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree and most recently Wysdom.AI. Ian invests, mentors, and sits on the boards of several startups in the Toronto area.

Jeff Brunet

President, Co-founder

Jeff Brunet

President, Co-founder

Jeff has more than 20 years experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree and Wysdom.AI. His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Karen Chan

CEngO, Co-founder

Karen Chan

CEngO, Co-founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

CTO

Karthik Balakrishnan

CTO

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America and Canada offices.

Nitin Singhal

COO

Nitin Singhal

COO

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as CTO.

Heather Tippin

CFO

Heather Tippin

CFO

Heather boasts over 20 years experience as a financial and legal expert, with extensive experience in supporting the growth of entrepreneurial technology companies. She has held the CFO position at many successful startups including ClearFit, mDialog (exit to Google), and b5media.

Steve Jones

VP Marketing

Steve Jones

VP Marketing

Steve has led sales and marketing organizations in the enterprise software space for over 15 years, most recently as VP Sales for AI and Analytics at OpenText, as General Manager for Silicon Valley based Actuate Corporation, and as the VP of Business Operations for Xenos Group. Steve works closely with Global 2000 customers to optimize business process, improve customer experience and accelerate top line revenue growth through digital transformation.

Arif Hirani

VP Business Development

Arif Hirani

VP Business Development

Arif has worked in enterprise sales and business for over 15 years, specializing in complex solutions to unique business challenges in enterprise. Arif was a founding member of UXP Systems, and has held senior sales roles at Netcracker, IBM, and Casero (Radialpoint).

Artiom Kreimer

VP Product Management

Artiom Kreimer

VP Product Management

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprise at Clickfree, TELUS, and Freescale Semiconductor.

Our clients

Wysdom builds and optimizes Conversational AI around the globe. Here are some of the clients we’re proud to work with:

Our tech

Built on nearly a decade of research and patented technology innovation, Wysdom transforms the way Conversational AI learns from customers and gets better every day. Our tech is a mix of machine learning models, integration adapters, inference engines and other applications we developed in house, and technology we leverage from partners like Google, IBM,and Microsoft.

Press

Writing about Wysdom? Download logos, product shots and more for use in digital and print.

Careers

See what positions we have open and find out what makes a career at Wysdom unlike any other