OUR STORY

Founded in 2012, Wysdom is the world’s leading cognitive care solution. We are the one AI solution behind all support channels. One place to understand the customer need, respond with a great solution, and learn from customer behaviour. We are headquartered in Toronto, Canada, with offices in Atlanta, Kansas City, and London, and we’re trusted by leading brands like Rogers, Sprint, C Spire, and Digicel.

2012

CrowdCare Founded

CrowdCare is formed in Toronto with the thesis that combining natural language processing technology with massive amounts of customer data will provide a much better question answering solution. The initial development team is hired.

Hello Wysdom!

Wysdom is launched, with the capability to divert 20% of customer queries and understand 20,000 different questions. Rogers launches their digital care solution powered by Wysdom.

More Channels, More Answers

Wysdom unveils its first multi-channel implementation, opening the doors for digital care on any platform a customer chooses. It can now divert 40% of queries and understand 40,000 questions. Fido chooses Wysdom to power their digital care.

Making Innovation Official

Wysdom is granted its first patent for its unique cognitive care solution, can now divert half of all customer queries and understand 60,000 questions. Conversational support is added.

New Name, Same Care

CrowdCare relaunches as Wysdom.AI, borrowing the name from their industry renowned cognitive care solution. Wysdom can now divert 60+% of customer queries and understand 120,000 questions.

Leadership
Ian Collins
CEO, Co-founder
Ian Collins
CEO, Co-founder

Over the past 20 years, Ian has founded and grown 7 technology companies, with Mobile Diagnostix (HP), and Wysdom.AI specializing in enterprise software needs. Ian also shares his industry expertise, sitting on the boards of several successful and innovative startups, including ThinkDataWorks, Vista, and Groupie.

Jeff Brunet
President, Co-founder
Jeff Brunet
President, Co-founder

Jeff has more than 20 years experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree and Wysdom.AI. His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Karen Chan
CTO, Co-founder
Karen Chan
CTO, Co-founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Arif Hirani
VP Sales
Arif Hirani
VP Sales

Arif has worked in enterprise sales and business for over 15 years, specializing in complex solutions to unique business challenges in enterprise. Arif was a founding member of UXP Systems, and has held senior sales roles at Netcracker, IBM, and Casero (Radialpoint).

Karthik Balakrishnan
SVP Technology
Karthik Balakrishnan
SVP Technology

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America and Canada offices.

Artiom Kremer
Director Knowledge Management
Artiom Kremer
Director Knowledge Management

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprise at Clickfree, TELUS, and Freescale Semiconductor.

Tony Vlismas
Head of Marketing
Tony Vlismas
Head of Marketing

Holding senior marketing roles at enterprise startups for over 15 years, Tony got his start at Apple managing million-dollar business units, moving on to building and implementing successful full stack marketing teams for mobile enterprise at Adenyo (exit to Motricity), ad-tech at Polar, and social analytics at SimpleReach.

Jim Rose
Director Strategic Accounts
Jim Rose
Director Strategic Accounts

Jim is a seasoned project manager with over 13 years experience implementing enterprise technological solutions and digital care in the health, information technology, and telecommunications industries through his roles at Cerner, Openwave and Netcracker.

Patrick Heffron
COO
Patrick Heffron
COO

Patrick has over 20 years of experience in businesses technology across several platforms and industries, and 10 years in senior roles with technology startups and established enterprises such as IBM, Bell Canada, Esna Technologies (Avaya).

Heather Tippin
CFO
Heather Tippin
CFO

Heather boasts over 10 years experience as a financial and legal expert, with extensive experience in supporting the growth of entrepreneurial technology companies. She has held the CFO position at many successful startups including ClearFit, mDialog (exit to Google), and b5media.

Careers

We’re AI experts with a passion to build and deliver the best cognitive care solutions to our customers. We offer competitive compensation, a great benefits package, and the chance to truly impact the next-generation of artificial intelligence products.

Working At Wysdom
Investors
ScaleUp Ventures

ScaleUp Ventures

Brightspark Ventures

Brightspark Ventures

Mantella Venture Partners

Mantella Venture Partners

Press

"This is where AI can help. Now a user can type naturally in a search field on any channel, be it the company’s support page, email, Twitter, even Slack. Let the customer choose their medium and AI will point them in the right direction."

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"Wysdom relies on natural language processing to understand questions and shoot back the right answer. The platform is specially trained for companies peddling the Internet of Things."

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"Wysdom is trained constantly on data gathered from thousands of customer interactions which makes it efficient at things like how to deal with an angry customer or how to find the most useful information for a customer."

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