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Wysdom

Day: January 30, 2023

3 chatbot characters. Text: 3 reasons why you should attend VOICE & AI 2023. Read the article.

3 reasons why you should attend VOICE & AI 2023: the leading conference at the intersection of Conversational and Generative AI

AJ Barroso August 2, 2023

A person chatting with a chatbot. Text: Chatbot reality check: debunking 7 common myths to rethink virtual agent performance

Chatbot reality check: debunking 7 common myths to rethink virtual agent performance

Ian Collins July 19, 2023

Picture of a man trying to discover new intents for his chatbot using chatbot analytics

Why is intent discovery today’s hot topic?

Heather Black April 27, 2023

An image of chatbot assembly that also include bot analytics to measure performance quality

AI bot analytics: Off the shelf or build your own?

Ian Collins April 6, 2023

An image of a chatbot owner working with a projection visualization of the bot experience

CSAT without surveys: a new way to measure bot experience

Heather Black April 6, 2023

A chatbot owner working on their computer with with chatbot analytics

Demystifying containment with chatbot analytics

Heather Black April 5, 2023

Image of a person working on a chatbot with analytics software for bot management

What is conversational bot management

Heather Black January 30, 2023

A virtual office of people working on chatbot performance

7 things you can do to boost chatbot performance

AJ Barroso January 26, 2023

Picture of a dashboard of chatbot analytics software showing how to assess NLU intent performance to improve overall bot performance

Intent performance: top 3 takeaways from our webinar

Heather Black December 14, 2022

Picture of 2 people working on their chatbot on a laptop and reviewing bot metrics

6 key bot metrics every team should be measuring

Ian Collins October 26, 2022

An image of a person reviewing their chatbot performance on their phone

Bot performance metrics that matter: top 3 enterprise bots

Ian Collins October 5, 2022

Why are there so many terrible virtual agents

Why are there so many terrible virtual agents?

AJ Barroso May 10, 2021

Top 4 Things to Consider When Evaluating Outsourced Chatbot Operations

Top 4 things to consider when evaluating outsourced chatbot operations

AJ Barroso April 8, 2021

Chatbots Ranked - Forrester’s Top 10 For Enterprise Missing 2 Key Criteria

Chatbots ranked? Forrester’s top 10 for enterprise missing 2 key criteria

AJ Barroso July 25, 2017

6 UX characteristics of a great virtual agent

6 UX characteristics of a great virtual agent

Raagini Chadha May 17, 2022

Virtual agent operations - The state of the industry

Virtual agent operations: The state of the industry

Michel Benitah January 31, 2022

3 key takeaways from Ian Collins on Sales Talent Agency podcast

3 key takeaways from Ian Collins on Sales Talent Agency podcast

AJ Barroso January 11, 2022

The people behind the machine

The people behind the machine

Michel Benitah December 23, 2021

The 6 steps to designing a great virtual agent

The 6 steps to designing a great virtual agent

AJ Barroso December 10, 2021

Virtual agent boosts currency trading speed by 40x

Virtual agent boosts currency trading speed by 40x

Jay Athia November 24, 2021

NLP automation and Customer experience What’s the right balance

NLP Automation and Customer Experience: What’s the right balance?

Asma Mohammad October 26, 2021

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Wysdom is the expert in bot management software and solutions. Our flagship chatbot analytics software, the Wysdom Operations Center, helps chatbot operators at leading international brands, manage and improve the performance of their virtual agent.

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