Wysdom and Amelia pioneer new Conversational AI delivery model

Combining the best of both worlds in AI applications and operations, this exciting partnership represents the future of Conversational AI.

Wysdom.AI today announced a strategic partnership with Amelia, the leader in Enterprise AI with the most human AI platform, that powers Digital Employees for businesses around the world. Amelia’s market-leading Conversational AI solution delivers the best elements of human interaction to user experiences, driving deeper connections and greater business value.

Wysdom’s market-leading intelligent virtual agent design and optimization solutions will help organizations quickly access and scale Amelia’s capabilities, via a SaaS platform or on-premise.

With years of combined experience building and operating the best Conversational AI experiences across multiple industries, Wysdom and Amelia aim to accelerate Conversational AI adoption while ensuring customers can deliver premium automated customer experiences. 

“This is the future of Conversational AI.” says Ian Collins, CEO at Wysdom.AI. “AI applications and AI operations are distinct, and as such require different expertise and technology. Great Conversational AI comes from great optimization, and that is exactly what you will get from the partnership between Wysdom and Amelia.” 

“Wysdom’s expertise in building and optimizing conversational assistants makes them an invaluable partner for us” says Peter Goedegebuure, Amelia’s VP Sales and Country Manager, Canada. “Wysdom will help brands quickly build and optimize Digital Employees based on Amelia, delivering a very human customer experience that is both scalable and cost efficient. The simplicity of leveraging Wysdom’s offerings to deliver Amelia’s capabilities will help large organizations accelerate their adoption of Conversational AI throughout different industries.”

The partnership will support Amelia by accelerating customer growth, and will further expand Wysdom’s role as a leader in the optimization of Conversational AI. 

About Wysdom.AI
Wysdom offers a suite of conversational AI design and optimization solutions helping businesses increase customer satisfaction, contain costs, and maximize revenue generation. We use a proprietary suite of analytics, optimization and testing tools, and offer services through a team of experienced conversational AI specialists who ensure clients maximize their conversational AI ROI. Brands around the world fully outsource their conversational AI needs to Wysdom.

About Amelia
Amelia, an IPsoft Company, is the world’s largest privately held AI software company and a leader in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations and automate processes. In 2014, we launched Amelia, the Most Human AI™. In 2018, we introduced true end-to-end, enterprise wide automation with the Amelia HyperAutomation Platform, originally named 1Desk. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 500 of the world’s leading brands, including global leaders in banking, insurance, telecommunications and other industries. See how Amelia, an IPsoft Company, is powering the future of work at www.amelia.ai

 

Contact:

Amelia Media Team: media@ipsoft.com

Contact:

Wysdom.AI: marketing@wysdom.ai

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.