Wynston Loading Icon

Dec 8, 2020 | By Nina Lalkovic | Share this article

Furthering Wysdom’s growth and innovation in the Conversational AI market, we’re proud to announce today that Wysdom is now a certified Google Contact Center AI partner. 

“Today, our customers want their AI applications to just work. The promise and hype now has to now meet reality and results. Our joint offering with Google CCAI is to deliver on just that. A suite of AI applications powered by Google, combined with Wysdom’s optimization engine that ensures that the AI learns and gets better every day.” said Karthik Balakrishnan, CTO at Wysdom.AI.

Google’s CCAI offers an integrated suite of contact center applications that allows enterprises to understand and automate their customer interactions and drive productivity in the contact center, using AI at the core. Wysdom specializes in diagnosing customer interactions in real time, through deep behavioural analytics. The results of the analyses drives optimization decisions across various facets of the application and enterprise, using human augmented automation.

“We’re extremely excited for how this will change the AI landscape in the enterprise space, especially given the timing of it” continued Karthik.

If you’d like to learn more about how Wysdom’s new partnership can help benefit your business, contact us today.