TORONTO, January 7, 2020 (Newswire.com) – Wysdom today announced a technology alliance with Automation Anywhere, a leader in robotic process automation (RPA), to offer intelligent process automation using natural language to provide exceptional business transactions to customers globally.
The collaboration will allow enterprise customers to take advantage of RPA, combined with AI-enabled decision making and intent classification, within their conversational bots.
The combination of RPA and natural language processing (NLP) allows an enterprise to expand the variety and complexity of the transactional journeys they expose to their customers through conversational channels. With the partnership, end-users are exposed to a more intelligent conversation on the channels they choose to interact on, whether on the web, phone, or through social apps, all while maximizing the efficiency of each transaction and promoting exceptional customer experiences.
“Conversational AI automates everyday business transactions through natural language,” said Ian Collins Founder and CEO at Wysdom. “The addition of robotic process automation from Automation Anywhere allows our customers to deploy comprehensive conversational journeys that benefit greatly from deep integration into back-office systems that may or may not be API enabled.”
“Customers are looking to RPA as a way to improve customer experiences through automation of business processes,” said Griffin Pickard, Director, Technology Alliance Program, at Automation Anywhere. “Wysdom’s conversational AI-as-a-service, combined with Automation Anywhere’s RPA solutions, will help provide an even greater experience to customers worldwide.”
Wysdom is the industry leader in Conversational AI as a Service. Since 2012, the company has promoted a full-service approach, combining leading-edge tech with a relentless focus on daily optimization, training and business insight. Wysdom is the easiest and most cost-effective way for businesses around the world to offer conversational AI that actually works. Experience the Wysdom difference at www.wysdom.ai.
About Automation Anywhere
Automation Anywhere is a global leader in Robotic Process Automation (RPA), empowering customers to automate end-to-end business processes with software bots – digital workers that perform repetitive and manual tasks, resulting in dramatic productivity gains, improved customer experience and more engaged employees. The company offers the world’s only web-based and cloud native intelligent automation platform combining RPA, artificial intelligence, machine learning and analytics right out of the box, to help organizations rapidly start and scale their process automation journey. With offices in more than 40 countries and a global network of 1,200 partners, Automation Anywhere has deployed over 1.7 million bots to support some of the world’s largest enterprises across all industries. For additional information, visit www.automationanywhere.com.