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Jul 22, 2019 | By Wysdom.AI | Share this article


In an industry where many organizations offer similar, if not the same, services at a very similar cost, it is important to show customers why your financial institution stands out from the crowd. For many customers, the differentiating factor will be customer service.  They expect to receive efficient, helpful, personal and timely customer service on their schedule. Previously, this may have seemed like an unattainable goal, but that is no longer the case. With Conversational AI, financial institutions can offer helpful and personalized customer service and digital banking services quickly and on the channels where their customers prefer to interact. 

In the Guide to Conversational AI for the Banking Industry, we provide information about how Conversational AI will set your financial institution apart, and ensure your customers have a pleasant banking experience. We also showcase a variety of banking-specific use cases in which deploying Conversational AI has led to successfully helping more customers by automating customer transactions, offering more personalized customer experiences, and responding to customer queries more instantaneously. If you are interested in learning more about how Conversational AI can help your bank or financial institution improve customer satisfaction, we invite you to download our guide. 

Who is the Guide to Conversational AI for the Banking Industry for? 

  • Leaders in Digital Banking and Innovation
  • Call Centre and Customer Care Managers 
  • Customer Experience Change Agents
  • Procurement Teams

What will you learn from this guide?

  • How Conversational AI is changing the banking industry
  • The proven banking-specific use cases that are delivering the most success
  • The importance of ongoing AI training and optimization to elevate customer satisfaction scores
  • Why gathering customer insights from conversations is beneficial 

If you have any questions and would like to speak to one of our Conversational AI experts, feel free to contact us.