Wysdom to Discuss What It Takes to Ensure Conversational AI Actually Works at TC3 Summit

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The 11th annual Telecom Council Carrier Connections (TC3) Summit is quickly approaching, and while leading carriers will be sharing roadmaps, technology, and use cases as part of their digital transformations, Wysdom will be speaking about what it takes to ensure conversational AI actually works well.

On October 17-18, 2018 in Silicon Valley, Ian Collins, CEO of Wysdom will be sharing the most important lessons learned after years of operating conversational AI in telco and other industries. He’ll be addressing questions like: “How much maintenance do conversational interfaces require?”, “What skillsets and tools are needed for maintaining and improving the AI?”, and “What else is needed to ensure the success of conversational AI?”

“Unprecedented advancements in AI, natural language understanding and the rise of conversational interfaces are creating exciting new opportunities for businesses. Understanding what support conversational AI needs day-to-day is critical for success in the long-term,” says Collins.

Liz Kerton, President & CEO at the Telecom Council agrees. “It’s an amazing time for companies considering conversational AI as a way to elevate customer experiences or create a digital workforce to complement and empower customer service teams. Bringing leading companies like Wysdom to TC3 will help ensure attendees know what it takes to be successful as they consider conversational AI.”

Join us at TC3, or get in touch at www.wysdom.AI.

About Wysdom

The easiest way for businesses around the world to offer conversational AI that actually works. Built on nearly a decade of research and patented technology innovation, Wysdom transforms the way conversational AI learns from customers and gets better every day. We offer the only comprehensive conversational AI service, with cutting-edge AI management tools, tech, a massive library of AI training data, and an AI training practice to ensure your solution performs well. Established in 2012, we are trusted by leading brands and have enterprise deployments in North America, Latin America, and Europe. Get in touch at

About TC3 Summit 

This 2-day annual executive summit focuses on the innovation activities and priorities of global telecom carriers and vendors and connects them with ideas, startups, investors, R&D groups, and innovation. This year’s highlights include 4 tracks (Networks, Comtech, IoT, and Autotech) plus tech scouts, telco case studies, startups, matchmaker meetings, demo tables, a cocktail, and Awards ceremony, and 7 hours of facilitated networking. For more information and registration options, please visit

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.