Wysdom Partners with the Vector Institute to Solve the Most Difficult Enterprise AI Challenges

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TORONTO, Canada. August 9, 2018 – Wysdom, the most mature full-stack cognitive care platform for automating customer journey management, announced today their partnership with the Vector Institute for artificial intelligence (AI) to solve industry challenges and share research around the adoption of AI in the enterprise.

With four years of experience operating enterprise AI systems in the telecommunications, insurance and finance industries, Wysdom provides the AI framework, operational tools, and a massive AI training data library to enterprise clients to deliver cognitive customer care to their customers. By joining forces with Vector, Wysdom is able to share its industry experience and strategy with other Canadian AI startups and gain access to some of the country’s smartest academics in AI, machine learning, and deep learning research.

“Artificial intelligence based systems are poised to take off in the enterprise,” said Wysdom CEO and Cofounder, Ian Collins. “After experimenting with AI for the last few years, companies have realized that the results with AI are superior to legacy systems and are looking at how to replace those older systems over the next 5 years.  We were lucky to launch real enterprise clients back in 2014 with millions of end customers and have learned what it takes to be successful in this industry. Combining our team that is experienced with day to day enterprise challenges with Vector’s academic and research talents we can solve the hardest problems facing the enterprise in adopting AI.”

Mary Meeker’s most recent internet trends report shows enterprises are increasing their AI budgets in 2018 in anticipation of mass industry disruption. Rules-based, decision making software is transitioning to AI. Enterprises are adapting quickly to the new normal lest they risk being left behind – AI is delivering a competitive advantage.

“Contributing to the goal of furthering Canada’s leadership position in artificial intelligence coincides perfectly with Wysdom’s mission,” said Collins. “What we get in return from the Vector Institute is invaluable: access to some of the most talented AI leaders and cutting edge research while boosting the country’s knowledge economy.”

Launched in partnership with the University of Toronto, and with support from two levels of government and businesses across the Canadian economy, the Vector Institute’s goal is to help build and maintain Canada’s position on the scientific forefront of artificial intelligence research and development. With luminary talents such as Geoffrey Hinton as its Chief Scientific Advisor and Richard Zemel as Research Director, Vector achieves its goals by combining academic and industry strengths across the innovation ecosystem in Toronto and Canada; bringing together universities, institutions, start-ups, scale-ups, incubators, accelerators, and enterprises. Wysdom is the latest addition to the Vector Institute’s Bronze sponsor group.

“Wysdom has the success and experience to help build the country’s artificial intelligence community and propel Canada’s AI ecosystem to the next level. As a sponsor and partner, we look forward to collaborating with Vector, sharing knowledge with the community at large, and helping them overcome some of the toughest challenges in enterprise AI adoption,” said Tony Vlismas, VP Marketing, Wysdom.

Wysdom was recently named a top ten AI solution by CIO Applications, awarded two new patents, and has had a successful year transforming digital support for enterprise customers including C Spire, Virgin Mobile USA, Digicel, Assurant, and other major North American enterprises. A recent Microsoft for Startups case study highlights how Wysdom achieved some of this success.

About Wysdom

Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for customer journey management over social, web chat, voice, and smart home devices, giving businesses a powerful new way to connect to customers, answer questions, and complete purchases using natural language.

About Vector Institute

The Vector Institute is an independent, not-for-profit corporation dedicated to research in the field of artificial intelligence, excelling in machine and deep learning. Their vision is to drive excellence and leadership in Canada’s knowledge, creation, and use of AI to foster economic growth and improve the lives of Canadians.

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Data Scientist

As a Data Scientist, your day-to-day will involve writing queries, building dashboards, and preparing analytical reports about product performance for our clients and the Wysdom.AI team.  You will work with SQL, Tableau, and Python and ML Frameworks/libraries (among other tools) to create stunning visuals showing how Wysdom.AI is making their customers’ experience even better.

Implementation Engineer

As an Implementation Engineer you will be responsible for the solution integration of an enterprise grade conversational AI experience from a technical perspective. You will work closely with the lead solutions architect and be the technical face of the implementation team and lead the customer through the entire implementation cycle. You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Solution Architect

As a Solutions Architect within the Client Services team, you act as trusted advisor, responsible for the technical requirements and end to end solutions integration of Wysdom cognitive services within the client’s environment.  You will work with one of the most diverse teams of linguists, data scientists, and innovators to deliver the best AI enabled customer experience.

Cognitive Data Specialist

As a Cognitive Data Specialist, you will be responsible for the performance of the AI and quality of the corpus and will focus primarily on the VA training.  You will work with the client as required to ensure corpus is performing in an optimal manner.

Conversational Experience Designer

As a Conversational Experience Designer, you will be responsible for the designs of the overall customer experience, including the end-to-end dialog flows & journeys of the solution ensuring  design leverages  UxD best practices for optimal customer experience.

Conversational AI Specialist

As a Conversational AI Optimization Specialist, your responsibility will be to help drive the success of our solution for our clients. This involves building conversation flows, performing AI training, and partnering with clients to enhance their deployments.

Conversational AI Lead

As a Conversational AI Lead, you will be responsible for leading all Conversational AI program activities.  You will work with all team members to ensure deliverables are completed on time, with high quality and exceeds client expectations and goals.

Program Director

Responsible for the overall success for the client, including the end-to-end delivery and optimization of the solution, you will manage the sales process from pillar to post, including technical and commercial proposals, pipeline management, sales forecasting, and contractual documentation.

David Trotter, Wysdom

David Trotter

SVP, Sales & Marketing

David has 30 years of global sales leadership experience as a collaborative leader who believes in a strong team concept within sales and marketing organizations. David has spent many years working with growth companies and enjoys being face to face with customers and partners to create solutions that have a lasting effect on the customer’s business environment. 

Prior to joining Wysdom, David was the Vice President, Sales at Scalepad, and previously spent 11 years as Vice President for Latin America and Asia Pacific for Absolute Software. He also held senior sales management positions at GE Capital and Clevest.  

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.