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Wysdom Named Top Ten Chatbot Solution, Awarded 2 New Patents

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TORONTO, May 22, 2018 – CIO Applications has named Wysdom one of their Top Ten Chatbot Solution Providers. As a multi-channel cognitive care solution, Wysdom helps enterprises deliver automated AI-based support to their customers across all digital channels.

Chatbots are seeing wide adoption across many industry verticals, and quickly becoming the standard for customer service. In the wake of these developments, CIO Applications assembled a panel comprising CEOs, CIOs, CTOs, industry analysts, and CIO Applications’ editorial board, to select the leading providers that exhibit competence in delivering mature chatbot solutions.

Recognizing A Data-Driven Approach

“We are glad to announce Wysdom as one of the Top 10 Chatbot Solution Providers 2018. Wysdom ticks all the boxes. They provide definite, detailed personalized support through AI powered chatbots and are making a mark on the industry, while simultaneously elevating it. That’s why they’re in the Top Ten,” said Joe Phillip, Managing Editor of CIO Applications.

With four years of operational experience in telecommunications, insurance and finance, Wysdom provides the framework, tools, and a massive AI training data corpus to enterprise clients to deliver their cognitive customer care. An experienced team of AI experts continuously trains the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose. Wysdom’s unique Cognitive Data Exchange is updated daily with activity from over 30 million end-users and boasts the top 220,000 questions, 4,900 intents and continually growing.

“Our selection by CIO proves our approach to cognitive care is the right one,” said Ian Collins, CEO, Wysdom. “The best artificial intelligence solutions are driven by the best data. Our years of in-market experience, massive corpus, and cognitive data exchange ensure we have the best data to get enterprises up and running on day one with AI-based support solutions. It’s fantastic to see that recognized formally.”

Wysdom Awarded 2 New Patents

As well as the CIO selection, Wysdom was recently awarded 2 new patents. The first relates to a dynamic configuration engine for edge devices, using a server to dynamically configure software applications on an edge device. The second invention provides a method for creating standard customer profiles by gathering and analyzing similar profiles and then using this reference to optimize for similar situations.

Read more in Collins and Wysdom President Jeff Brunet’s extended interview in CIO Applications. Learn more about Wysdom’s full stack cognitive customer care solution here.

ABOUT WYSDOM

Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for customer journey management over social, web chat, voice, and smart home devices, giving businesses a powerful new way to connect to customers, answer questions, and complete purchases using natural language.

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.