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Wysdom Appoints Nitin Singhal As COO

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Wysdom COO Nitin Singhal

Wysdom, the world’s most mature full-stack virtual assistant platform, is pleased to announce that Nitin Singhal has joined the team as Chief Operating Officer.

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients, and brings a robust background having spent the last 16 years at Redknee where he held executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as the Chief Technology Officer.

Perfect Time To Join

“Nitin joins us at a perfect time,” said Wysdom CEO Ian Collins. “His experience in managing large diverse teams, defining strategy, transforming products, and ushering large businesses into the age of IoT and digitization is invaluable as Wysdom hits the next level of its growth.”

With four years of operational experience in telecommunications, insurance and finance, Wysdom provides the framework, the tools, and a massive AI training data corpus to for enterprise clients to enhance their cognitive customer care. An experienced team of AI experts is available to continuously train the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose.

“The strides that applicable AI development has taken in the past few years is staggering, and has been educational for myself and the industry as a whole,” said Nitin. “Wysdom has been at the forefront creating real-world AI application for enterprise; I am excited to help enterprises and businesses implement this brand new way of communicating with their customers and guiding their journeys.”

About Wysdom

Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for customer journey management over social, web chat, voice, and smart home devices, giving businesses a powerful new way to connect to customers, answer questions, complete purchases, and transact any time, using natural language.

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 

 

Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.

 

Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 

 

Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 

 

His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 

 

Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 

 

Ian invests, mentors, and sits on the boards of several startups in the Toronto area.