Wysdom Joins Microsoft Partner Network To Deliver Global Businesses A Full Stack AI-based Virtual Assistant Solution

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TORONTO, Canada — Wysdom, announced today before Mobile World Congress that it has joined the Microsoft Partner Network and will deliver its enterprise-focused cognitive customer care solution across the globe.

“Joining the Microsoft Partner Network has allowed us to reach a global audience much faster than we would have alone,” says Ian Collins, CEO, Wysdom.  “Our joint clients have the benefit of both Wysdom and Microsoft technologies and our combined teams to deploy the world’s most effective virtual assistant technology.”

With four years of operational experience in telecommunications, insurance and finance, Wysdom provides the framework, the tools, and a massive AI training data corpus to get enterprise clients launched immediately. An experienced team of AI experts is available to continuously train the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose.

In 2018, enterprise clients are looking for proven platforms that work out of the gate; with Wysdom they get just that. – Bob De Haven, General Manager for Growth Industries, Microsoft Corp.

As a Microsoft Partner, Wysdom is able to offer their services to a wider global audience, while simultaneously integrating Microsoft Cognitive Services and Azure Bot Service among other Microsoft  technologies ensuring  clients stay at the forefront of industry advances.

“Access to Microsoft AI tools is a great advantage for Wysdom. Among other services, we leverage Bing Entity Search API – part of Cognitive Services for known named-entity extraction; something that Wysdom does not need to explicitly train for, thanks to our integration,“ says Karthik Balakrishnan, CTO, Wysdom.

Bob De Haven, General Manager for Growth Industries, Microsoft Corp. added, “The Microsoft Partner Network is built for a business like Wysdom. Together we can showcase the  AI-based customer journey management tools Wysdom has built that work effortlessly with Microsoft’s existing AI solutions. In 2018, enterprise clients are looking for proven platforms that work out of the gate; with Wysdom they get just that.”

As part of the Microsoft Partner Network, Wysdom is available at  Microsoft AppSource which helps enterprise clients discover, try, and use line-of-business Software-as-a-Service (SaaS) apps from Microsoft and its partners.

About Wysdom
Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for  cognitive customer care over social, web chat, voice, and smart home devices. Wysdom builds best-of-breed AI-based care solutions for leading brands like C Spire, Virgin, and Assurant, providing them a powerful new way to connect to customers, answer questions, complete purchases, and transact any time, using natural language.

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Wysdom is a conversational AI optimization platform that enables higher performing, lower cost conversational virtual agents, continually learning and delivering high-quality customer experiences.

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Artiom Kreimer

VP, Product & Analytics

Artiom has spent 10 years in software and mobile engineering, specializing in quality assurance and customer service. He has worked in testing and QA at both startups and in enterprises such as Clickfree, TELUS, and Freescale Semiconductor.

Michel Benitah

VP, Optimization & Delivery

Michel has 20 years of experience in leading the successful delivery of Conversational AI and Natural Language Customer Care solutions to some of the largest financial, telco, healthcare, utilities, and retail enterprises throughout North America. 


Prior to joining Wysdom, Michel spent 20 years at Nuance Communications, holding senior management and leadership positions within the enterprise division, most recently as director of the Toronto office and professional services team.

Frederic Lam

SVP, Sales

Fred brings in 25 years of international experience in sales and business development across North America, the Caribbean, Asia-Pacific, Europe, and the Middle-East.


Prior to Wysdom.AI, he held sales leadership positions at Oracle, Redknee, and Movius/Glenayre, successfully growing revenues in both large and small organizations. Fred has also been involved in the start-up community in the earlier stages of his career as an Investment Manager with SP Capital and was an alternate director on a few investee companies.

Karen Chan

Chief Engineering Officer, Co-Founder

With 20 years of experience in software and mobile, Karen has held senior technical roles at 5 startups, including Wysdom.AI, Clickfree, Mobile Diagnostix (HP), Teamatic, and Virtualthere.

Karthik Balakrishnan

Chief Technology Officer

Karthik has over a decade of hands-on, proven global expertise in emerging technologies and implementing intricate platforms and solutions for telecommunications and enterprise during his time at Amdocs, with senior positions in their India, Cyprus, America, and Canada offices.

Nitin Singhal

Chief Operating Officer

Nitin has over 20 years of success in global executions of business technology, driving operational efficiency and digital scalability for some of the world’s largest enterprise clients. 


Nitin spent 16 years at Redknee holding executive positions in Research and Development, Customer Operations, Partner Alliances, and most recently as COO.

Jeff Brunet​

President, Co-Founder

Jeff has more than 20 years of experience in the startup world, founding and growing 4 software companies: AracNet, Mobile Diagnostix (HP), ClickFree, and Wysdom.AI. 


His in-depth understanding of software development and the challenges in making new technologies successful in the startup world prove invaluable as he serves on the boards of XMG, SurfEasy (Opera), Locationary (Apple), Groupie, and as an advisor to Pushlife (Google), LogMeIn (IPO) and HP. 


Jeff holds 23 issued patents in the wireless and consumer electronics spaces and is the lead inventor on 30+ pending patents.

Ian Collins​

CEO, Co-Founder

Ian has founded and grown 6 technology companies over the past 20 years, primarily in the enterprise software space including Wyrex, Mobile Diagnostix (HP), Clickfree, and most recently Wysdom.AI. 


Ian invests, mentors, and sits on the boards of several startups in the Toronto area.