TORONTO, Canada — Wysdom, announced today before Mobile World Congress that it has joined the Microsoft Partner Network and will deliver its enterprise-focused cognitive customer care solution across the globe.
“Joining the Microsoft Partner Network has allowed us to reach a global audience much faster than we would have alone,” says Ian Collins, CEO, Wysdom. “Our joint clients have the benefit of both Wysdom and Microsoft technologies and our combined teams to deploy the world’s most effective virtual assistant technology.”
With four years of operational experience in telecommunications, insurance and finance, Wysdom provides the framework, the tools, and a massive AI training data corpus to get enterprise clients launched immediately. An experienced team of AI experts is available to continuously train the system, ensuring these businesses provide the best customer experience via whatever channel their customers choose.
In 2018, enterprise clients are looking for proven platforms that work out of the gate; with Wysdom they get just that. – Bob De Haven, General Manager for Growth Industries, Microsoft Corp.
As a Microsoft Partner, Wysdom is able to offer their services to a wider global audience, while simultaneously integrating Microsoft Cognitive Services and Azure Bot Service among other Microsoft technologies ensuring clients stay at the forefront of industry advances.
“Access to Microsoft AI tools is a great advantage for Wysdom. Among other services, we leverage Bing Entity Search API – part of Cognitive Services for known named-entity extraction; something that Wysdom does not need to explicitly train for, thanks to our integration,“ says Karthik Balakrishnan, CTO, Wysdom.
Bob De Haven, General Manager for Growth Industries, Microsoft Corp. added, “The Microsoft Partner Network is built for a business like Wysdom. Together we can showcase the AI-based customer journey management tools Wysdom has built that work effortlessly with Microsoft’s existing AI solutions. In 2018, enterprise clients are looking for proven platforms that work out of the gate; with Wysdom they get just that.”
As part of the Microsoft Partner Network, Wysdom is available at Microsoft AppSource which helps enterprise clients discover, try, and use line-of-business Software-as-a-Service (SaaS) apps from Microsoft and its partners.
Wysdom is the most mature full-stack virtual assistant platform that uses machine intelligence for cognitive customer care over social, web chat, voice, and smart home devices. Wysdom builds best-of-breed AI-based care solutions for leading brands like C Spire, Virgin, and Assurant, providing them a powerful new way to connect to customers, answer questions, complete purchases, and transact any time, using natural language.