Toronto – Oct. 31, 2017 – Virgin Mobile ® USA, announced a partnership with Wysdom to expand its artificial intelligence (AI)-based digital care and provide support where and when members need it on the platforms of their choice. This AI-based digital care is available to members when they join the Inner Circle, the innovative wireless carrier’s unlimited talk, text and high-speed data plan, available exclusively on iPhone.
AI-based digital care is the future of customer care and the magic of AI solutions from Wysdom is that they improve every day by training themselves to use customer questions and inquiries. North American telecommunications companies are quickly trending towards AI-based solutions and Virgin Mobile demonstrated its industry leadership by launching these solutions in 2017.
“Virgin Mobile has been an innovator in mobile for more than 15 years,” said Wysdom Vice President, Sales and Business Development, Arif Hirani. “They are a disruptor in wireless who are not afraid to invest heavily in the future. By going all in on AI-based digital care, they made another bold bet that will pay off for its members.”
Wysdom’s cognitive-care solution lets businesses such as Virgin Mobile deliver AI-based customer care across all digital channels (Facebook Messenger, Twitter, online chat, in-app, etc.), in multiple languages. The Wysdom solution is a full suite that includes the tech stack, the operational tools, a massive corpus and an experienced AI supervision team.
Wysdom offers the world’s most mature multi-channel enterprise digital care solution to deliver fast, effective and personalized answers to customer questions. Telecommunications companies around the world rely on Wysdom to deliver exceptional automated answers to their customers while increasing satisfaction and loyalty and reducing customer care expenses. With millions of actual customer questions analyzed over many years, Wysdom is the most effective enterprise digital care solution in the market today.